HA1-Backup connection down

Showing results for 
Show  only  | Search instead for 
Did you mean: 

HA1-Backup connection down

L3 Networker

Dear Team,


We got the below error continuously, Crosschecked HA configuration is good only.


Pan os: 9.1.3 Device: 3020


2021-09-07 08:30:32.699 +0530 debug: ha_sysd_config_status_notifier_callback(src/ha_sysd.c:2870): Ending monitor increase holdup on commit end
2021-09-07 08:30:32.699 +0530 debug: ha_state_stop_increase_monitor_holdup(src/ha_state.c:1239): Ending monitor holdup increase after commit in 60 seconds
2021-09-07 08:30:32.699 +0530 Error: ha_state_stop_increase_monitor_holdup(src/ha_state.c:1248): Got into montior holdup increase stop without start
2021-09-07 08:31:47.196 +0530 Error: ha_ping_peer_miss(src/ha_ping.c:759): Missed 1 ping timeouts out of 3 (ha1-backup)
2021-09-07 08:31:48.196 +0530 Error: ha_ping_peer_miss(src/ha_ping.c:759): Missed 2 ping timeouts out of 3 (ha1-backup)
2021-09-07 08:31:51.198 +0530 Error: ha_ping_peer_miss(src/ha_ping.c:759): Missed 1 ping timeouts out of 3 (ha1-backup)
2021-09-07 08:31:51.904 +0530 debug: ha_peer_recv_error(src/ha_peer.c:5484): Group 1 (HA1-BKUP): Receiving error message

Msg Hdr
version : 1
groupID : 1
type : Error (5)
token : 0xf0ee
flags : 0x1 (req:)
length : 59

Error Msg
flags : 0x2 (close:)
err code : Heartbeat ping failure (16)
num tlvs : 1
Printing out 1 tlvs
TLV[1]: type 5 (ERR_STRING); len 23; value:
48656172 74626561 74207069 6e672066 61696c75 726500

2021-09-07 08:31:51.905 +0530 Warning: ha_event_log(src/ha_event.c:47): HA Group 1: HA1-Backup connection down
2021-09-07 08:31:51.906 +0530 Group 1 (HA1-BKUP): peer is closing connection
2021-09-07 08:31:51.906 +0530 Error: ha_peer_callback(src/ha_peer.c:2825): Group 1 (HA1-BKUP): Connection lost to peer


Please help us how to resolve this issue.





Cyber Elite
Cyber Elite

Hi @VishnuPS  thank for the post.


Based on the logs you provided, the peer pings are timing out. Could you please confirm how HA-1 Backup is connected? Is it dedicated back to back HA port, management port? Could you check whether you are seeing on this interface lower layer problems for example interface errors, duplex? Could you check from the output of following command any interface errors:  show interface <interface name> ?


Kind Regards



Help the community: Like helpful comments and mark solutions.
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!