IP to User mapping Format

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IP to User mapping Format

L1 Bithead

Hi !


We configured Windows  User Agent for the IP-to-User Mapping to apply the  AD group based policy. User Agent is fine and IP-to-User lookup forwadred to firewall .


But the problem in the user format. Some  user's mapped in the format of netbios\username ( AD\user1) and some of the user's mapped in the format of dnsdomainname\username ( AD.example.com\user1)..


How we can troubleshoot on this??


Thanks in Advance..


L5 Sessionator



Which version of UIA are you using?

I hit same issue and it was a bug.




Fixed an issue where the User-ID agent failed to normalize usernames correctly before sending to firewalls when the usernames were in User Principle Name (UPN) format, which prevented PAN-OS 8.0 and earlier firewalls from enforcing policy as expected for those usernames.



This is fixed in UIA v8.1.4, so please try 8.1.4 or later (the latest version is 8.1.6)


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