We configured Windows User Agent for the IP-to-User Mapping to apply the AD group based policy. User Agent is fine and IP-to-User lookup forwadred to firewall .
But the problem in the user format. Some user's mapped in the format of netbios\username ( AD\user1) and some of the user's mapped in the format of dnsdomainname\username ( AD.example.com\user1)..
How we can troubleshoot on this??
Thanks in Advance..
Which version of UIA are you using?
I hit same issue and it was a bug.
Fixed an issue where the User-ID agent failed to normalize usernames correctly before sending to firewalls when the usernames were in User Principle Name (UPN) format, which prevented PAN-OS 8.0 and earlier firewalls from enforcing policy as expected for those usernames.
This is fixed in UIA v8.1.4, so please try 8.1.4 or later (the latest version is 8.1.6)
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