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Issue with Global Protect and HP 6510b laptop

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Issue with Global Protect and HP 6510b laptop

L3 Networker

the GP client software will install (v1.1.6) however, keeps connecting and then disconnecting.. seems to only be happening with our HP 6510b 32bit laptops.  Any other people experiencing this?

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L3 Networker

Internal error cant connect to root\cimv2

seems to be an issue with WMI.  I reun WBEMTEST and it fails to connect.. anyone else experience this?  I tried clearing the repository folder followed by reboot and re-registering all the DLL's.  no luck

root\cimv2 on the local system (6510b)? Can you screen shot the users allowed access to this folder. I've given you an example.

1-15-2013 2-51-01 PM.png

when I right click on WMI Control (Local), I get an error message "Failed to connect to <local computer> because "Win32: The specified module could not be found."

Hmmm, are you the logged in as administrator of that device? Might need to call into PAN Support or Reseller for further assistance and get a live debug session going.

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