- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
02-07-2020 09:55 AM
For the last week or so we have been having issues with download jobs pending and failing in our Panorama. The issue is that there are 2500+ jobs pending on our Panorama and this seems to pop-up at any given time. TAC, to this point, has had us restart the management process, suspend that Panorama and fail over to the other... Until this happens on that one, then they want us to restart the management process, suspend that one and go back to the original.
Has anyone run into this and have any suggestions as to what to check? I think it is Wildfire related, but there isn't a way to prove, or so it seems.
Thanks.
02-07-2020 10:47 AM
TAC can absolutely see what tasks are trigger those download jobs, and if you are running into this repeatedly that's what needs to happen. If you've been working on this with the same person I would suggest that you request an escalation; this is the response I would expect if this was a one time thing, but if it keeps happening you need to push to get to root cause.
02-07-2020 10:47 AM
TAC can absolutely see what tasks are trigger those download jobs, and if you are running into this repeatedly that's what needs to happen. If you've been working on this with the same person I would suggest that you request an escalation; this is the response I would expect if this was a one time thing, but if it keeps happening you need to push to get to root cause.
02-07-2020 10:52 AM - edited 02-07-2020 10:52 AM
@BPry, thanks. I agree that they should and are able to. They're wanting us to restart the management server so they can capture some information and evaluate that and determine root cause, my issue is mostly that this is third time this week this has happened.
We have had too many issues lately (including a useless 7080) and it is getting frustrating.
10-31-2022 12:49 AM
Hi BPry,
We're experiencing a similar issue.
Have you been able to resolve the issue?
Kr
Bram
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!