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Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Let's Celebrate CX Day - A day all about you!

Today, October 4th is Customer Experience Day (CX) day, and LIVEcommunity wants to celebrate you! Join the conversation and be sure to use the hashtag #CXDay2022 as we’ll be awarding everyone who participates with a special CX Day badge. Comment down below and let us know: What does customer experience mean to you? Read our blog to learn m...

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jennaqualls by • Community Team Member
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Finding unused objects in policies

Hi, I'm wondering if there's a way to see when an object last had a hit on it? I know there is for security policies, but I'm wondering about specific objects. We don't have Panarama, and I'm just thinking about creating a new syslog server to capture historical data(going forward) to find these unused objects. I'm hoping that there's some kind ...

JohnT by • L0 Member
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Palo Alto 10.2 - Import config from Palo Alto 5.0

Hi, I want to import the configuration from an old Palo Alto device running the software version 5.0 to a new Palo Alto device running the 10.2 version. I am getting some issues because it looks like the XML configuration I am getting from the old device, has a different format for some objects. So I am getting some errors when trying to load co...

"SecureDriveService.dll"

Hello, While performing a malware analysis on Cortex XDR, Wildfire has detected a file on the computer as possible malware. The file has also been analyzed in other intelligence tools and has not been detected as malicious, the only tool that detects it as malware is Palo Alto Networks. It is the file "SecureDriveService.dll", with description P...

jesusyas by • L0 Member
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palo alto PA-220 update problem

hello i can't update and make Remote VPN admin@fw1(active)> request system software check Server error : Failed to check upgrade info due to generic communication error. Please check network connectivity and try again.

How to set Portal address in Global Protect using powershell

Hi, I want to install Global protect using powershell. It gets installed but Portal address is not set by powershell, as it ask for manual input for that. My code : # Get full path of msiexec, which is more reliable than depending on PATH env var $msiexec = Join-Path ([Environment]::SystemDirectory) msiexec.exe # Start msiexec and wait until it...

Software NGFW renewal, more credits needed for same deployment profile

Hi all, Last year I purchased 30 Software NGFW Credits for my PA-VM's in AWS. Of which I used 29.54 credits in a Deployment Profile. This year I purchased again 30 credits to renew this Deployment Profile. However, I got a message: 'Failed to Renew Deployment Profile, Please try again or contact Support' Then I used the credit estimator, and t...

PaloAlto Firewall App and URL Category mismatch

Hello Everyone, In PA Firewall logs I am noticing the strange behaviour of the App and URL Category. I have blocked the social networking sites in the policy. But Facebook-based applications are categorized under any; sometimes it is categorized as social networking and blocking traffic. Can someone face this issue before? What is the soluti...

Resolved! URL set to allow Ransomware

Palo Team, Can anyone please explain why Palo would release a Ransomware URL Category and put the default to allow???? Secondly, its going to be a pain logging into every single client of ours that uses Palo and changing Ransomware URL Category to block. Is there a way to automate it? What would the CLI command be? Any Ideas?

Global protect disconnecting every 15 minutes after the panos upgrade from 10.1.5 to 10.1.6-H6

Kindly find the gp logs below seeing socket closed after waking up from modern standby. All the users irrespective of any gp versions are facing this issue, Any help in this regards will be appreciated: Pasting pangps logs below: P5164-T31512)Debug( 372): 09/22/22 12:46:48:164 wsc-autodetect is enabled(P5164-T31512)Debug( 421): 09/22/22 12:46:...

9.1.14-h4 and subnet shared between multiple vSYS

Hello All, We are checking a corner case design where we have PA-3220 firewall with 9.1.14-h4 software version. It has 2 vSYS enabled already and we have simple setup: ISP_Router ---- L2 Switch ---- Firewall. The question I have: is it possible to use same subnet/same VLAN ID for subinterfaces between 2 vSYS? For example we have a port-chann...

Unable to manually upload PAN-OS software into the firewall getting "upload file size exceeds system limit error"

Hi Folks, We have PA-410 deployed in our environment running on PAN-OS 10.1.2. We are unable to upload the PAN-OS software manually into the firewall getting the below error any thoughts on this "Upload file size exceeds system limit" We had checked the system disk-space. The PAN-OS image size is only 500 MB. > show system disk-space...

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Resolved! Global protect on the same interface with another public IP address

This is one of the requirements for globalProtect . Already a globalProtect tunnel running an external interface with one public IP address. Now want to create an additional globalProtect tunnel configure on the same interface with another public IP address. Both IP addresses are configured under one external interface. So please let me know i...

Resolved! PPPoE session failed to connect for user:xxxx on interface:ethernet1/1. Reason: Timeout, LCP down

PA 440 firewall with the wan interface in pope mode. When the firewall is in standalone the ppoe negotiation works fine. If configure the firewall in cluster active-passive, an issue with PPoE negotiation with this message: 'PPPoE session failed to connect for user:xxxx on interface:ethernet1/1. Reason: Timeout, LCP down

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