Been on hold for serveral hours, only to to be told there are no support engineers available ATM!!!
Hello.From yesterday(26.05.2021) in two independent environments on the firewall I can see messages: "Machine Learning engine for Phishing stopped, please update your content".Does anyone have a similar problem and know how to fix it? Regards!
Hi I can see that mi shipping information in my case 02366569 for the RMA, the web didn´t save well the shipping information, I wrote a post on the case, with the address correct, Do you know if it is enough or I must do something more?, please. Thanks in advance.
I am trying to establish an ssl vpn connection using the globalprotect client, but the client is behind a proxy using a configuration script. I have tried calling paloalto support but they said their client is not proxy aware. Does anyone know of some things I could try to get the globalprotect ssl vpn client to work from behind a proxy?
Dear all, since a couple of hours I'm getting the following alerts every 5 minutes: SYSTEM ALERT : high : Machine Learning engine for PE stopped, please update your content I checked via CLI and I have the latest content installed. Just in case tried to go back one version but that didn't help Downloaded latest version again and installed it. ...
Hi All, We have an physical Firewall on our premise. We have Three ISP and single virtual router with ECMP enabled(Balanced Round Robin)in it. Recently we had configured Two pairs of IPsec tunnels(Pair one -Tunnel 1 and Tunnel2// Pair 2 - tunnel 3 and tunnel 4) to communicate to AWS Peer(Only one Subnet on AWS 10.x.x.x/24) using the BGP Method f...
Hi All, I am trying to create a NAT policy that would NAT traffic from my internal Zone to and update server. the problem is i have FQDN of destination server which resolves to multiple different IPs. I need to find a way to complete this NAT policy, is there any way i can make this work?
Hi All, I want to ask if you encountered the same issue after updating the firewall software to 10.1.6-h6, we started seeing these errors. Does anyone know which version could fix it?
on https://support.paloaltonetworks.com/ site showing my account type eval. Can not register Davies on support portal.
Good morning, I'm trying to understand the behavior with this command request high-availability sync-to-remote running-config . I have a HA active/passive pair that I had some config sync issues after an OS upgrade. If I want to push the active running configuration from my active device to my passive device, do I run this command from the ac...
We set up Palo Alto Networks - Admin UI in Azure to use SSO for admin access. Works fine except the option to save search filters is greyed out.
We are planning to replace PA-3260 with PA-3430, can anyone suggest the procedures and prerequisites to be followed before replacing the firewalls. Currently the firewalls are managed from Panorama.
Hello, I have been trying to block the site theoxymoron.xyz but can not get it to block. I have tried URL filtering with many different versions of the URL as well as blocking the IP addresses for the site, neither of which worked for me. We do not use decryption. Any help would be appreciated. Thank you.
I'm trying to setup my PA-220 to use the AIOps and need to login into the Palo Alto customer support portal. I have not logged in for a long time, but when I use the account associated with my device, it tells me "Unable to sign in". Trying forgot password, sends no email to the email account. When I try to create an account and enter Serial ...
Hello all. We are demoing ManageEngine's OpUtils which advertises it can monitor Palo Alto DHCP scopes. I have it connecting to one of our palos via Web API credentials just fine, it just doesnt return any data about the DHCP that is configured. I was curious if anyone had any advice on special configuration needed or special permissions? If...
Raido_Rattameis
PavelK
on:
Unable to Create a New Support Case – Portal Access Issue
