Mac users unable to change passwords via GlobalProtect

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Mac users unable to change passwords via GlobalProtect

L0 Member

Bit of history.  We, our system architect, deployed GlobalProtect prior to covid and work from home.  He set it up using SAML and no RADIUS.  5mo into work from home and most users have been required to change their passwords if not all of them.  To date everyone is fine except for any user using a Mac.


I see documentation from Palo Alto saying that SAML is not supported.  Also sent to me from TAC in regards to the issue.  But I have not been able to find anything explaining "why" it doesnt work.  This is an important fact I need to articulate especially since it works for all of our windows users, despite the documentation saying SAML is not supported or recommended at all and that we should use a RADIUS server.


Again I have no idea why they insisted on not using it considering we had 1 in place with our previous solution.  But I still need to be able to tell them a little more than "because they said so".

Any help is much appreciated.


L7 Applicator

Do you mean pre-logon feature that is available from 5.2.x using credentials?

Have you tried certificate based pre-logon authentication setup for Macs?




Enterprise Architect, Security @ Cloud Carib Ltd
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