MAC0s 15.3 is showing an error the network connection is unreachable or the gateway is unresponsive.

[F.Pinar]

Hi I would like to ask if there any bug reported for MACOS15.3 PA-450 Global protect 6.2.0-89 reason being is that I got a situation in which the customer is getting the following error :

the network connection is unreachable or the gateway is unresponsive 

On the other hand , I found out a bug in which is the same behavior , but different version. PAN-194262

Can you please let me know if a bug was reported for 11.0.1 version for APPLE devices ?

Any kind of help would be highly cherished.

[F.Pinar]

these are my findings and articles check:

PAN-194262
Fixed an issue where the GlobalProtect application failed to connect when a user or group was configured under the portal Config Selection Criteria

P30557-T21267 01/29/2025 13:31:13:943 Error( 568): Connection error Error Domain=NSURLErrorDomain Code=-999 "cancelled" UserInfo={NSErrorFailingURLStringKey=https://200.37.216.82:443/ssl-vpn/prelogin.esp?kerberos-support=yes&, NSLocalizedDescription=cancelled, NSErrorFailingURLKey=https://200.37.216.82:443/ssl-vpn/prelogin.esp?kerberos-support=yes&}
response:(null)
connection: 0x600002c44460, type: 2, host: [200.37.216.82:443], original host: [200.37.216.82], alwaysTrust: 0
P30557-T21267 01/29/2025 13:31:13:943 Debug( 518): error detail is Server cert verification failedP30557-T21267 01/29/2025 13:31:13:943 Error(6613): NetworkDiscoverThread: failed to discover external network.https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClH2CAK

P30557-T21023 01/29/2025 13:31:41:873 Error(6613): NetworkDiscoverThread: failed to discover external network.P30557-T13827 01/29/2025 13:31:11:185 Debug(2576): Unserialized empty cookie for portal 200.37.216.82 and pre-logon user.

Moverover, I erased the previous certificates and created them from Cero getting the same result including SSL/TLS profile as recommende , but got the same result.