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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Device and customer codes do not match a Support Account. Please contact a Super User to send you a registration link

Hello Team, I am trying to register a PA-1410 device on the palo alto network support portal, but I'm running into follow issue. After I enter Device Serial Number / Sales Order Number its throwing below error. 'Device and customer codes do not match a Support Account. Please contact a Super User to send you a registration link for the app...

The PA-460 firewall is inaccessible due to severe latency

Hi Friends, 1) The PA-460 GUI takes a very long time to load, often more than 20 minutes, and sometimes the firewall becomes inaccessible due to severe latency2) We reviewed the software running status and restarted the management server process from the CLI, but the issue persists.3) As a next step, we restarted the web-backend and web-server...

TCP MSS

Below is the statement on MSS from PALO ALTO KB: The TCP MSS, the maximum segment size, is a parameter of the options field of the TCP header that specifies the largest amount of data, specified in bytes, that a computer or communications device can receive in a single TCP segment. It does not include the TCP header (20bytes) or the IP header (...

zwaza by • L0 Member
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Resolved! Panorama import devices with simi lar config

Hi, I have to import several FWs (branches) in Panorama. All the FW has similar config/object related to interfaces IP, objects, etc. It could be any issue in the device groups or templated if all branches have same same internal IP interface. I thought to create a template and Device Group unique for each branch. Thanks

BigPalo by • L4 Transporter
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VPN Gateway fails to authenticate clients with new certificate uploaded

Dear all, We have a Palo Alto VPN gateway at our office, where our clients and customer’s Palo Alto connects to! Our certificate at one of our customers site has expired and the vpn connection is down and hence to the isp! Now I have generated a private key, using that I have generated a CSR sent the CSR to the CA and they have returned the ...

Replacing HA Hardware

Hi All, I need to replace 3220 in HA to 1420 in HA. - The 3220 running 11.1.3-h3 - I installed 11.1.3-h3 on the new 1420s. - Installed the same version of the apps and threats. - exported the running config from the 3220 - imported the config to the 1420 and ran a commit. I read that i cannot run the HA with different platforms. Is there a way...

SFP Compatibility

hello tech enthusiast, I want to connect a fiber cable between two PA firwalls, thats what i did but i have the interface down on both ends even, and i dont know what to put as a SFP Plus, when i run the command show system state filter sys.s1.p6.phy i have a vendor-part-number: SFP-10G-LR-PO but when i do that on a working interface a have v...

Can`t proceed to customer support portal

The first i created an account for Customer support portal and I'm Stock with this Your account is currently waiting for your company’s Super User Approval. Access will not be provided until this approval is received. To help speed things along, you must reach out to your Super User for approval.You can click here to send your Super User a rem...

VM Trial License

HiI am trying to obtain a TRIAL LICENSE for a VM. I am using EVE-NG and need to set up a training lab. I dont want to associate it with' our current Palo Altos. How can i go about obtaining one? Thanks

mzedalis by • L0 Member
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Struggling to Unset Virtual Router from Interface via API – Manual Works, API Always Fails

Hi everyone, I’m working on automating Palo Alto firewall configuration via the API and I’ve run into a puzzling issue. What I’m Trying to Do: Unset the Virtual Router assigned to a specific Layer3 Ethernet interface (e.g., ae2.4008) using the API. Manually, I can easily go to the GUI and set the Virtual Router to none, and everything works ...

AK_20201 by • L0 Member
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Renew Palo Alto Global Protect Certificate issued by Public CA

Dear All, I need some immediate assistance with this. Can you anyone help me out. We have a Palo Alto VPN Gateway at our office where client connect to the internal Network via Remote Access VPN. Now recenlty the certificate was expired the following is what I did. 1. Generated a Private key using OpenSSL. 2. Generated a CSR using that Pri...

Zone rename effects on Shared Policies

After a company acquisition we have inherited about 25 firewalls which I have recently migrated to a single Panorama instance, along with shared policies and templates, and in the process of building shared policies for the entire fleet. For the shared policies to work, zone names need to be consistent across about 40 odd gateways, unfortunatley...

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