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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Can anyone else not submit a support ticket anywhere?

I have a PA-440 that needs firmware updates to resolve a vulnerability. Can't upgrade through the web gui because the downloads fail and logs don't give me anything descriptive. I try logging into the customer portal to grab the firmware download or submit a ticket and I get this: When I go to contact support over the phone (as suggested by th...

itdept_0-1763147208406.png
itdept by • L0 Member
  • 893 Views
  • 1 replies
  • 0 Likes

unable to view traffic in moniter

I’m working on a small lab setup using Palo Alto 10.0 and I’m facing an issue where traffic is passing, sessions appear in Session Browser, and the security rule hit count is increasing, but no logs are showing up in Monitor → Traffic. I have enabled Log at Session Start and Log at Session End on my rule.

ECCN and HS code Needed for Palo Alto Networks Enterprise Firewall PA-5220

Please can I have the following data for Palo Alto Networks Enterprise Firewall PA-5220 HTS US ECCN US CCATS CCATS Date CCATS Encryption Status https://www.paloguard.com/firewall-pa-5220.asp, https://www.paloaltonetworks.com/apps/pan/public/downloadResource?pagePath=/content/pan/en_US/resources/datasheets/palo-alto-networks-prod...

Resolved! Block PSIPHON 3

Hi all, Does anybody already try with success to block Psiphon (https://www.psiphon3.com) ?It's quite easy when psiphon is configured in VPN mode but how can I do that when VPN is not used ? Thanks in advance for sharing. V.

VinceM by • L5 Sessionator
  • 33541 Views
  • 14 replies
  • 0 Likes

Access problem Autoassist

Hi team Any body with the same error? https://autoassistant.paloaltonetworks.com {"status":{"result":false,"message":"You are not authenticated or your session has expired. Please reload to authenticate."}} Regards

Alpalo by • L4 Transporter
  • 2479 Views
  • 6 replies
  • 0 Likes

Resolved! Recommended PAN-OS version

Hi community Today I was informed by @pshanubhog that there now is an article available in the live community about the recommended/preferred software versions by PaloAlto Networks support. The article contains the preferred versions by support for PAN-OS, User-ID Agent, TS-Agent and GlobalProtect. So fo all who did not know about this article (...

Remo by • L7 Applicator
  • 747885 Views
  • 19 replies
  • 21 Likes

Resolved! Does Palo Alto provide free exam vouchers for their customers?

I am a customer who works at Insight Enterprises as an L1 support technician. Currently, my technical skills with Palo Alto technologies are quite limited, as I consider myself a beginner. I am interested in advancing my career internally to join the L2 team, which requires me to complete a few Palo Alto certifications. In my research on the cer...

A.Rith by • L1 Bithead
  • 7457 Views
  • 4 replies
  • 0 Likes

Resolved! Shared object in Panorama

After we upgraded our Panorama from 10.0.3 to 10.2.2-h2. When we go to commit to panorama we see no pending change to commit, However when we go to push to devices - we see a shared object over there in the push scope, but there is nothing present in this when we click on it or try to view this. Also when we try to edit selection, we see the tem...

Param_Upadhyay_0-1664904295657.png

MS Windows Store Download Troubles

Dear Community,I'm looking for the best practice to allow user to download apps over the ms windows store. But sometimes the download is successfully and sometimes i get an error. Why? No Decryption on which ip or url?Which Apps I need to allow - ms-store and others? I hope you can help me cuWolfgang

IP Wildcard Mask Address Objects

Hey, This properly confuses me every time I look at it. Is anyone able to explain in very simple terms how to work out what the mask should be? For example: We have an IP scheme that looks like 10.x.128.0/24 where the x changes for each site. We have been using an IP Wildcard address object of 10.128.128.0/0.127.127.255 which seems to have bee...

SARowe_NZ by • L3 Networker
  • 20071 Views
  • 15 replies
  • 1 Likes
  • 24470 Posts
  • 125 Subscriptions
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