General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

Discussions

Thank You for Filling Out the LIVEcommunity Experience Survey!

If you've visited LIVEcommunity anytime recently, you've probably seen a pop-up asking for your feedback. We've deployed this survey since April 2020 for new and returning visitors alike as a way to gather feedback from our users. 

 

In the past six

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jforsythe by Community Team Member
  • 14507 Views
  • 1 replies
  • 4 Likes

Error when commit

Hello,

 

I get this error message when I try to commit after making a change. Change is just a different IP for syslog server. ANy idea why?

palo error.png

GP on Windows 11 - client certificate issue

Our customer is having issues with GP 5.2.10-6 on Windows 11. They are using client certificates for authentication and after a while a connection fails due to no client certificate present. If we check MMC the certificate is present, valid and has p

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santonic by L5 Sessionator
  • 718 Views
  • 4 replies
  • 0 Likes

Resolved! Agentless User-ID not reading Security Log on AD

I'm pretty new to PA so there may be something obvious that I have missed.

The issue I am having is trying to get the Agentless User-ID connecting and reading Security Logs from AD. All the users are coming up as Unknown:

 

 

show user ip-user-mapping al...

stuart.l by L2 Linker
  • 2586 Views
  • 5 replies
  • 0 Likes

Resolved! No Response from the support team

Are you experiencing no response from the support team? I have a critical issue where my firewall is down for more than 24 hours, call multiple times, post messages multiple times but no response and or call back for a mission critical 4 hour support

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Resolved! Tags text box not visible

I'm running PAN-OS 10.0.7 and for the past few days I've noticed the TAGS text box isn't rendering correctly in the web UI. This is a trend among other IT staff, and seems to be common to Chromium-based browsers. My primary browser is Edge 99.0.1150.

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tlpitch by L0 Member
  • 1922 Views
  • 9 replies
  • 0 Likes

noreply mail not arriving

Hi all,

I have a collaborator that is trying to change his password, but when he clicks on "forgot password" link, the portal says the mail is delivered, but he doesn't receive any mail from the "noreply@paloaltonetworks.com".

When i do a message trace

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Guide for troubleshooting Nats security policies

Looking to see if there is a troubleshooting guide for NATS and for Security Policy rules.

 

Searching has turned up various hits here and there, but not something comprehensive as what cisco has on their site for their docs.

 

Am I just looking in the w

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