"source user" empty in monitor log

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L3 Networker

"source user" empty in monitor log

I'm looking at an old version 7 PA3000 which uses a user-id agent to map users (active directory) to IP addresses.

When i log onto the firewall CLI  a "show user ip-user-mapping-mp all" command returns what looks to be a valid list of user mappings.  However 90% of the traffic log entries have 'source user' blank.  There doesnt seem to be a reason why the remaining 10% are displaying correctly. Some clients from a given subnet passing through a rule are identified and others arent.  Any troubleshooting suggestions would be appreciated.

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L7 Applicator

@JimMcGrady , Hi.

what is the identification timeout set to... you may need to increase it if not much domain activity is going on....

 

usertimeout.png

 

 

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Cyber Elite

Hello,

Also make sure the zone has User-ID enabled.

 

Regards,

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L0 Member

Yo tuve el mismo problema, lo pude resolver agregando todos mis servidores de directorio activo, ya que tengo un arbol de servidores y tenía agregado solo los principales. Cabe indicar que el timeout lo tengo deshabilitado.

@xhasing
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