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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Resolved! Multi Vsys query.

When managing a multi-vsys firewall, is the correct way to map each vsys to a unique Device Group? Lets say I have vsys_prod and vsys_dev, I would do: Device Group "prod_device_group" mapped to "vsys_prod" Device Group "dev_device_group" mapped to "vsys_dev" The reason for my confusion. I can see that Panorama allows me to add multiple vsys'...

Resolved! LDAP Authentication works when testing it via SSH command but fails on web interface

Hi When I'm running "test authentication authentication-profile "'LDAP Auth Profile" username myldapUser password" on the ssh cli, it authenticates successfully. however when i try to log in on the web interface of global protect, i get this on the webui log: failed authentication for user 'myDomain\myldapUser'. Reason: Invalid username/passwor...

gabe by • L1 Bithead
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  • 2 replies
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Devices pinging only after clearing ARP table

I am having an strange issue PA firewalls reachability to some of the nodes on the network. I have 10 identical devices connected behind this access switch and all 10 devices are accessible from the access and the core switch at any time. However, only 6 of them are reachable from the firewall at any time. The remaining 4 devices only pings whe...

BishnuA by • L0 Member
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  • 1 replies
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Is it possible to configure PA to send a reset(rst) packet when a session timeout occurs?

Hello. I'm running a PA-1420 device.The PAN-OS version is 11.0.3-h12. Is it possible to configure the PA to send RST packets to both sides when a TCP session times out due to aged-out?I read in a previous post that this wasn't possible on the PA, but I'm wondering if this is still the case.(https://live.paloaltonetworks.com/t5/general-topics/pa-...

What is the replacement of PCNSA certification?

Good morning, everyone I was planning to take the PCNSA certification, but I surprised when I noticed that this certification was retired in January 2025. My question is: What is the new certification that replace PCNSA and what is the study guide or book that I must buy to pass this new certification Thank you, Carlos.

No Linux dowload available

Hi everyone, I’m trying to get GlobalProtect VPN up and running on Linux, but the university portal only offers Windows/macOS installers—no native Linux package. I also tried signing in on Palo Alto’s site with both my personal and CPP email addresses, but I keep hitting this error: “An unexpected error has occurred. Please contact support.” H...

adongre by • L0 Member
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  • 1 replies
  • 0 Likes

PAN OS 11.1 USER ID ,POLICY BLOC GROUPS

Hi Paloalto 11.1, user ID agent configured, it's pulling users with ip. But using policy to block or allow the internet is not working It blocks all users; if all domain users are allowed, the internet will be allowed. If a particular group is selected to enable through policy, it is blocked. I can see users in the user ID section and logs. P...

V.John by • L0 Member
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User-ID stopped working / Failed to add group to id manager

Hi Folks, just to let you know, since I found no KB Articel for this issue. Policy Push from Panorama respectively local Commit on the Firewalls ended in strange Error Message according Group Assignment to Policy. vsys1Error: Failed to add group to id managerError: Failed to parse security policy(Module: device)Commit failed Cure comes with CLI ...

enssenje by • L1 Bithead
  • 7524 Views
  • 2 replies
  • 2 Likes

Issue with GP Access for JIO Users on PA-820

Dear Friends, One of our customer is facing an issue with users on PA-820. According to the customer, many users are connecting to the internet via mobile hotspot using JIO SIM cards. While they can successfully connect to GlobalProtect, but they are unable to access internal servers.This issue is specific to users who are using JIO SIM cards ...

Issues GP in Iphones

On iPhone, the gw for SAML authentication does not open the system browser (Safari). It opens the embedded browser. We configured the "default browser" in APP config like YES. In android is working fine but no in iPhones. Why? any incompatibility? On the other hand, we have a gateway using only certificate for authentication. In android is l...

BigPalo by • L4 Transporter
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we have High Severity tickets for ALERT: Warning - AAA - [Free Disk Space

/opt/traps below servers’ issue [root@usaz15ls128 ~]# df -h /optFilesystem Size Used Avail Use% Mounted on/dev/mapper/vgRoot-lvOpt 6.0G 6.0G 20K 100% /opt[root@usaz15ls128 ~]# du -sh /opt/traps/5.7G /opt/traps/[root@usaz15ls128 ~]#[root@usaz15ls132 ~]# df -h /optFilesystem Size Used Avail Use% Mounted on/dev/mapper/vgRoot-lvOpt 6.0G 6.0G 20K 1...

A.Anam by • L0 Member
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Policy processing order

I have a question about how policies are processed; specifically NAT vs Security Policy. We have a NAT policy that performs destination NAT to translate all traffic to port 53 to be translated to our corporate DNS servers. We have a security policy for DNS that permits outbound access to only our corporate DNS servers. All other DNS destina...

jwill2 by • L2 Linker
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  • 0 Likes
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