University Students Receiving (HTTP Status Code : 416) (CE-40862-0) On Playstation devices

[LucasStrom]

Recently started receiving reports from students that they cannot download new games or updates for their installed apps on Playstation and are greeted with the error code mentioned in the subject. I have a case open with support, but I wanted to reach out to the community as well to see if any other University admins have dealt with the issue in the past and can share what they did to fix the issue. We are running PA 3020s on PAN-OS 9.0.11

[BPry]

@LucasStrom,

Are you attempting to decrypt this traffic or seeing any threats being identified on the device? The only time I've seen this error in the past was when a bad signature was released and the firewall was resetting the download request. 

[LucasStrom]

Thank you for your response. Unfortunately, we are not yet decrypting SSL traffic. I have spent a while looking at the threat logs as suggested and I am not seeing being flagged from the client devices or inbound to our NAT address.

[LucasStrom · Accepted solution]

For anyone that may encounter a similar issue in the future. In our case, it ended up being that we Disabled HTTP partial response in Device --> Setup --> Content-ID --> Content-ID Settings per recommendations from the BPA. After re-enabling the "Allow Partial HTTP Response option downloads were once again successful.