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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Active Directory groups w/ members from multiple domains

I'm using AD groups for some security policies and am expanding to use other domains in our company. While I can add users from another domain into an AD group, the PA only shows me the users in the same domain as the group. For example:Domain 1: DC=first,DC=com User 1: CN=idone,OU=users,DC=first,DC=com Group: CN=cars,OU=groups,DC=first,DC=com ...

Resolved! Unable To Submit Support Case Through Any Method

I have an issue that's affecting sync between HA peers. I've been trying to upload a support file (70mb) for 2 hours now. I have tried using a different browser and even a different computer. If call the North America TAC line the automated system instructs me to enter a ticket online. If this were a critical issue this would be incredibly stre...

CAAdmin by • L0 Member
  • 2388 Views
  • 4 replies
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Resolved! WEBUI Session Timing Out

Hello, On my PA-820 I started getting the idle timeout message below: "Your login session has expired and you have been logged out for security reasons. Please log in again if you wish to continue." Normally this was never an issue and I simply logged back in after being idle. Starting about 2 weeks ago I cannot log back into the WEBUI under nor...

RH747 by • L2 Linker
  • 24026 Views
  • 21 replies
  • 0 Likes

Resolved! TPM public key match failed

I have two PA-400 series devices that failed to renew their device certificates and now I get "TPM public key match failed" when trying to renew their certs. Any way to fix this on my own? I see some posts saying PA support had to fix it, but as of now my 3rd party support provider is being unresponsive 😒

Resolved! OSPFv3 support for IPv4?

Greetings all, I've been looking over some possible improvements to consider as we're moving our firewall deployment closer to production. We've got a lot of Cisco equipment through our core along with a switch VSS that runs various VRFs surrounding the PAN firewall. I noticed the Cisco implementation of OSPFv3 is supporting IPv4 address famil...

jsalmans by • L4 Transporter
  • 5029 Views
  • 5 replies
  • 0 Likes

licence activation after full configuration and HA is done

Dear Palo Alto Support,We have configured initial settings and an active/passive HA pair on our firewalls. Before proceeding with license activation, we would like to confirm whether this process has any impact on the existing configuration or HA setup. Could you please advise if the configuration and HA state remain intact after license activation

B.Berasa by • L0 Member
  • 599 Views
  • 1 replies
  • 0 Likes

Resolved! WOL and two subinterfaces - problem

Hello I have two subinterfaces ethernet1/4.10 (192.168.1.0/24) and ethernet 1/4.20 (192.168.20.0/24) in the same security zone. What I need to set up to allow to wake up computers using Wake On Lan function on 192.168.20.0/24 from ie. 192.168.1.100 ? With regardsSlawek

_slv_ by • L4 Transporter
  • 11896 Views
  • 11 replies
  • 0 Likes

Paloalto Firewall breaking pan baidu downloads

I've been trying to download these AUTOCAD designs https://pan.baidu.com/s/1_1nHdx6QG3GNTAdaM1v6hQ?pwd=347t from Baidu Pan but the download stops halfway through and restarts over and over. I can't quite figure out what's the problem. I tried downloading using https://baidu.erranium.com/ and the download went through so it has to be an issue on ...

sandy_22 by • L0 Member
  • 1125 Views
  • 1 replies
  • 0 Likes

User-ID - issues with mapping from Juniper Mist wireless

Hello. I have issues with mapping user from Juniper Mist. User-ID is set and working fine when monitoring LAN traffic. But when I want to check wireless users I don't see Source User. From my research I understand I need some type of "bridge" between Juniper Mist and Panorama in form on syslog. Sadly both systems are supported by separate compan...

Palo Alto Firewall breaking File downloads in the middle

I am facing a problem in my Network, when we try to downloads some files the firewall breaks the download in the middle some times it does not allow even 5 mb file .For large files its breaking the session and does not allow to complete the download.All this is happening even when i bypass all policies for test purpose.In the logs i can see tcp-...

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