GlobalProtect Android version 13 issue

[qmso475]

Global Protect login continues to fail on Version 13 Android.

It seems to have been caused by Android security enhancement issues.

created it with SHA 384 but I can't log in.

"The network connection is unreachable or the portal is unresponsive, Check the network connection and reconnect"

There is no problem with global protect compatibility.

[reaper]

have you tried using elliptic curve instead of RSA?

[qmso475]

@reaper 

What's the difference between the Elliptic Curve DSA and RSA?

[reaper]

rsa is pretty old, not sure what your security settings are that could cause an issue, ut upgrading to a more modern algorithm might help

[KhaleelE]

Hi @qmso475 

One of my customer have similar issue. Have you resolved this ?

[e.rahimov306218]

I have a similar issue too. Do you have any solution to this problem?

[KhaleelE]

You may have only GP root certificate installed on your firewall right? If yes you have to create a child certificate under the root certificate it will resolve the issue

[e.rahimov306218]

Thank you KhaleelE for your advise.I'll try and let you know.

[e.rahimov306218]

I tried, but it couldn't resolve the problem.

[KhaleelE]

could you share screenshot of the certificate and ssl profile where the certificate used for the GP.

[KhaleelE]

mob_vpn is a root certificate you have to create child certificate and use that certificate on the ssl/tls profile. Example is below: