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GlobalProtect Android version 13 issue

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GlobalProtect Android version 13 issue

qmso475
L3 Networker

‎11-28-2023 11:48 PM

Global Protect login continues to fail on Version 13 Android.

 

It seems to have been caused by Android security enhancement issues.
 
created it with SHA 384 but I can't log in.
 
"The network connection is unreachable or the portal is unresponsive, Check the network connection and reconnect"

qmso475_0-1701243435266.png

 

 

qmso475_1-1701243590189.png

 

qmso475_2-1701244110530.png

 

There is no problem with global protect compatibility.
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4 REPLIES 4

reaper
Cyber Elite
Cyber Elite

‎11-29-2023 02:18 AM

have you tried using elliptic curve instead of RSA?

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization
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qmso475
L3 Networker
In response to reaper

‎12-03-2023 08:30 PM

@reaper 

 

What's the difference between the Elliptic Curve DSA and RSA?

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reaper
Cyber Elite
Cyber Elite

‎12-04-2023 05:03 AM

rsa is pretty old, not sure what your security settings are that could cause an issue, ut upgrading to a more modern algorithm might help

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization
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KhaleelE
L4 Transporter

‎05-16-2024 11:47 PM

Hi @qmso475 

 

One of my customer have similar issue. Have you resolved this ?

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