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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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compatibility issue between GP and IOS18.2

Hi All, We are currently experiencing an issue where mobile devices connected to Global Protect VPN are unable to receive internal emails. This problem has been observed specifically on iOS18.2, while it works fine on android devices and other iOS versions.We tested this issue on iOS18.1, and it worked as expected. However, after upgrading the...

Resolved! SSO Activation

hi community i cannot create a case and its show like this error kindly guide me how am i able to resolve this issue?

Resolved! PAN-OS logs

I looking for the log file that tracks the IP addresses of devices that have connected to our Palo Alto Networks firewall. I am interested in any logs that show source and destination IP addresses for network connections. Could you please point me to the file path or location of these logs? If they are exported or stored in a specific directory,...

receive incoming errors / 'rcv_fifo_overrun'

Hello everyone. Got a question to the community on an interesting situation: - PAN-PA-3050 / PAN OS 7.1.10- Drop Counter increases on two aggregated interfaces (ae3 - interfaces 1/3 & 1/4) - connected via Cisco vPC tech with a Nexus FEX switch- new patch cable- only req. VLANs are on the trunk / CDP is deactivated- no obvious layer 2 error...

Resolved! PA-440 11.1.0 Reboot Loop Resolution

Hello all, I made the mistake a while back upgrading my PA-440's from the 10.x tree to 11.1.0. Out of 9 firewalls that I upgraded, three went into a reboot loop afterward. They would boot completely to the UI for around 10 seconds, reconnect VPN tunnels, etc, and then crash and reboot into a loop. Eventually they would arrive to the recovery con...

Resolved! SSO Activation

I am writing to request assistance in activating Single Sign-On (SSO) for my Paloalto account. I need access to log support cases with Palo Alto Networks. It is showing error as shown below: Best RegardsJames

JZhaoJunyuan_0-1734332073754.png

Bulletproof External Dynamic Lists only has 4 entries

Hi, These are the only entries in the default "Palo Alto Networks - Bulletproof IP addresses" EDL. Is this normal? 5.188.205.0 - 5.188.205.25580.85.155.0 - 80.85.155.25586.105.227.0 - 86.105.227.25591.237.249.0 - 91.237.249.255 Dynamic updates seem to be dynamically updating as expected. tia

Resolved! Predefined report show like ipv6

Dears, This report is generate by "Monitor → PDF Reports" every day. Today,I receive this file,but the ip address like ipv6. I don't modify any setting with report yesterday. How to modify to ipv4? And I want to send this report after modify "PDF Reports",but I can't find the function of send PDF Report manual. Thanks. Device：PA-820 PAN-O...

PA-820 Report.png
yasheng by • L1 Bithead
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Resolved! Panorama - unable to use log disk

New Panorama 9.0.5 install. Panorama was successfully installed in a VM on a single disk. Needed space for a log volume so a second disk was created and attached to the VM. VM was rebooted, disk added using “request system disk add sdb”, disk is visible via “show system disk details", shows Admin Enabled state. When attempting to use this volume...

How can I get OVA image file

I am trying to do the PCNSA cert and need the OVA image file. My account does not have the software updates section. We do have a Palo Alto firewall at my work but it’s not registered under me. I am doing the pcnsa cbt nuggets with Keith Barker and need that file to run the FW as a VM. Please help on what I need to do to get my account going wit...

bjfoste1 by • L1 Bithead
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  • 5 replies
  • 0 Likes

Resolved! No valid AceMlc2 config: SC 1 (AceMlc2): Config not valid

Hello all, I need some help troubleshooting these low severity logs that keep popping up. This is happening on a PA-3220 which is running 10.2.9. The output of show ctd-agent status security-client is: [snip] Security Client AceMlc2(1)Current cloud server: ace.hawkeye.services-edge.paloaltonetworks.com:443Cloud connection: disconnectedConfig...

paolopoz by • L1 Bithead
  • 9434 Views
  • 4 replies
  • 0 Likes

"IP Tag" Log

Does anyone know what the "IP Tag" log is exactly used for? I know its related to dynamic address objects but what is the log used for?

2017-04-05_13-52-42.jpg

Resolved! Device Group name change query

Hi, I want to confirm if I change the device name of existing device group in Panorama, will it create any issue in the configurations or settings. Thanks

Resolved! Cisco ISE integration for UserID

Greetings all, I'm wondering if anyone else is using Cisco ISE for network access control and has experience integrating it to publish User ID to the Palo Alto firewalls? I saw a support article for it but the regex appears to be out of date. I found another guide somewhere else that suggested using field identifiers instead of regex which is w...

jsalmans by • L4 Transporter
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  • 13 replies
  • 0 Likes
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