Customer Support Portal error
Receiving attached errors when attempting to access the Knowledge Base articles under "Resources"
Receiving attached errors when attempting to access the Knowledge Base articles under "Resources"
Hi, We have integrated syslog-ng 3.5.4.1 on a client machine which sends logs to server which is running syslog-ng 3.16.1, some times, I see below error at the boot up of our targetsyslog-ng[1762]: Error opening control socket, bind() failed; socket='/var/lib/syslog-ng/syslog-ng.ctl', error='Permission denied (13)'and logs will not be sent to th...
USER-ID log from VPN Cisco concentrator Dear Live community, how is everything going ? Have you ever had to do the following? We have to integrate a Cisco ASA, with Palo Alto, so that the PA receives from a Cisco ASA and/or Cisco ISE the users to be able to have mapper with USER-ID the users that connect by VPN. ( There is no global protec...
Need to replace an HA pair of Panorama managed, currently deployed firewalls (PA-5220s) with a different pair of Panorama managed firewalls (also PA-5220s), with minimum/no downtime; device licensing is different between #1 & #2 pairs, necessitating the swap. Proposed procedure (detailed in attached picture)- Copy Panorama DG/Template for H...
Need to change the password for one of the user under support.paloaltonetworks.com. do let us know how do we change.
Hi all, so a weird issue.. i have a pa1410 with multiple VPNs all working happy days. I have one client with a linux software based FW (cant recall fw vendor) we are using same ike/ipsec settings both ends all is good.. if i initiate vpn (test vpn ike-sa gateway xxxx) from Palo side, the VPN comes up and all is working.. however if client initi...
Bad support from plaoalto we have in customer support call center more then a hour to connect for P1 call its really surprise support from paloalto
I have a PA-440 on the shelf and want to make it a LAB unit. The support for the serial number expired on 12/15/2023. The device runs perfectly. I believe the original VAR is out of business. I tried my current VAR and was told the device was not registered. Is there anything I can do? I registered the device under my company's name, but the aut...
Hi everyone, Black screen issues are preventing me from using the GlobalProtect VPN client properly. Every time I launch the application and try to log in, the screen goes completely black, and I can’t interact with any options. I’ve already tried restarting my computer, reinstalling the client, and ensuring I have the latest version of Gl...
Hello directly at gateway you can show connected globalprotect users. Network - GlobalProtrect - Gateways - Info - Remote Users With Panorama you don't see the information about remote users. By the way - max user is in both views empty Using Panorama 10.1.7 Any idea how to see remote users with panorama?
Hi, normally we manage Panorama with 2 different accounts (one super admin and one Admin Role-based). Before upgrading to 11.1.5 h1, both account can view traffic logs normally. However, after the upgrade, the admin role-based account can't view any log while the super admin still can. Is it because of some change in 11.1.5 h1
I have deployed 6 new firewalls and 4 of the 6 are showing the IOT software on the devices But 2 of the Palos are not showing this and it has been over 24 hrs.. All of the devices have the IOT licence applied Why is this not being pulled to the dynamics updates on 2 of the Palo's?
Hello, The ISP had a failure on its side, which involved slow connection, which made it difficult for people inside the company and those working on VPN to work. We have a backup connection that switches in the event of a failure of the main connection. Is it possible to introduce a mechanism that tests the throughput of the main connection and,...
This is my scenario. I have an eBGP relationship from my PA to Vendor A and Vendor B. I have users that traverse this firewall and use their respective applications. I have Vendor C which is a site-to-site vpn. I'm doing a routed vpn with this vendor and I have static routes for Vendor C going across the tunnel interface. The issue I am hav...
This is something we're struggling with. How do you write Security Policies and NAT Policies in Panorama when each firewall uses different IPs for NAT and the Security Policies include the IPs in them?On our FreeBSD firewalls, this was easy. We just used generic variables in our rules scripts such that the rules were the same across all the fire...
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