Problem logging into the support customer portal

When I try to log in, I have a problem accessing the support customer portal

I cant create the tickets

Typo'd a serial number and unable to remove from account

I have never touched a firewall until today. I added my serial number to our account and put a 6 instead of a 5 for one of the numbers. It took the devices serial number and that device is now in our account. I added the second, correct one to our ac

Anydesk issue.

Hi everyone!
I have some issues with anydesk application. It has ssl issue because of decryption, I think.

I've added *.anydesk.com ind 'SSL decryption exclusion', but it didn't worked.

Maybe some of you have faced such kind of issue?

Thanks in advance!

Blocking RDWeb brute force attempts

Hi,

we have a customer that's under a slow brute force attempt by a persistent party. Blocked their IP several times, but they switched and even started using multiple addresses at the same time now.

It's doing around 3 to 4 attempts per second per

How do I get a website's risk level lowered, since we know it is safe?

Earlier this week, I submitted a website that was blocked because it was categorized as malware incorrectly.  This was corrected very quickly. Now that same website is blocked because it is listed as "high risk".  We know that it is not. When I tried

Active Directory groups w/ members from multiple domains

I'm using AD groups for some security policies and am expanding to use other domains in our company. While I can add users from another domain into an AD group, the PA only shows me the users in the same domain as the group.  For example:

Domain 1: DC

could not unlock user

Hello,

I'm sure this has been asked before, but I can't find an answer.  Get a message of "could not unlock user" via gui.  Is there any way to unlock an individual user via CLI?  I'm on PAN 10.2.6

Thanks

Rich

Replacing PA-5220 with a PA-3410 and need the best practice to migrate over configuration

Replacing PA-5220 with a PA-3410 and need the best practice to migrate over the configuration. Obviously the network interfaces are different and will require some cleanup, that and I know to match the PAN OS in the devices to avoid possible complica

Teams false positive - Virus/Win32.WGeneric.ejjvpg(656943132)

Seeing hundreds of alerts relating to a teams msix and this threat signature -  Virus/Win32.WGeneric.ejjvpg(656943132)

Any one else experiencing this?

Radius certificate expired and can't login to Panorama

As it says. We had our radius cert expire and now I can't login to Panorama as myself or as the admin user. I know the password for the admin user is correct. This is a VM. Not sure why it won't bypass radius to allow for local login.

Filter manged devices summary by tag in Panorama

Do you know of a way to filter the searches of Manged Devices | Summary in Panorama. You can assign tags to devices, but it is not very useful, if you cannot filter by exact tag tag. You can search by the tag name, but it will only show any other res