Unable to download new version

[Albert_Liu]

PA-440 running 10.1.13 update to 10.2.0, but when I download 10.2.0-h2  ......

admin@PA-440> request system software download version 10.2.0-h2

Download job enqueued with jobid 9
9

admin@PA-440> show jobs id 9

<response status="success"><result>Enqueued Dequeued ID Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------
2024/04/18 15:02:13 15:02:13 9 Downld FIN FAIL 15:02:47
Warnings:

Details:Successfully downloaded
Preloading into software manager
Traceback (most recent call last):
File "/usr/local/bin/swminternal", line 18, in <module>
swmmain.main(sys.argv[1:])
File "/usr/share/pan-swm/swmmain.py", line 103, in main
UI.runCommand(H)
File "/usr/share/pan-swm/swmcli.py", line 278, in runCommand
cmd(self.extcmds)
File "/usr/share/pan-swm/swmcli.py", line 426, in do_load
swm.swmRepository(self).load(args, not self.options['nocrypt'])
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 413, in load
self.ensure_freespace_step1(data)
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 300, in ensure_freespace_step1
for img in self.redundant_bases():
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 190, in redundant_bases
images.sort(reverse=True)
File "/usr/lib64/python3.6/site-packages/swm/image.py", line 66, in __lt__
return self.release_info['date'] < obj.release_info['date']
TypeError: '<' not supported between instances of 'datetime.datetime' and 'NoneType'

Failed to load into software manager. Please retry.
Post processing failed. Please retry.

</result></response>

How can I do?

[kiwi · Accepted solution]

Hi @Albert_Liu ,

Looks like you might be running into a bug where Invalid images under /opt/panrepo causes software download failures.  

You can reach out to TAC so they can confirm if you're actually hitting this exact bug and provide you with a valid upgrade path for the fix. They can also root into the device and remove the corrupted image after which you can try the software download again.

Kind regards,

Kim.

[EdmarFrancis]

@Albert_Liu hope you are doing great! May I know if you ever got a solution from TAC regarding this?

[Albert_Liu]

I open a TAC, and they give me a replacement. It works fine after restore my configuration.

** They say, upgrade to base release is not a good idea.....But I just done and no one tell me previously...**

I accept the solution from Kiwi, so I didn't touch this post afterward. Thanks for give me a chance to touch it again.

[EdmarFrancis]

@Albert_Liu Thanks, really appreciate your response! 🤗