Unable to download new version

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Unable to download new version

L0 Member

PA-440 running 10.1.13 update to 10.2.0, but when I download 10.2.0-h2  ......

admin@PA-440> request system software download version 10.2.0-h2

Download job enqueued with jobid 9
9

admin@PA-440> show jobs id 9

<response status="success"><result>Enqueued Dequeued ID Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------
2024/04/18 15:02:13 15:02:13 9 Downld FIN FAIL 15:02:47
Warnings:

Details:Successfully downloaded
Preloading into software manager
Traceback (most recent call last):
File "/usr/local/bin/swminternal", line 18, in <module>
swmmain.main(sys.argv[1:])
File "/usr/share/pan-swm/swmmain.py", line 103, in main
UI.runCommand(H)
File "/usr/share/pan-swm/swmcli.py", line 278, in runCommand
cmd(self.extcmds)
File "/usr/share/pan-swm/swmcli.py", line 426, in do_load
swm.swmRepository(self).load(args, not self.options['nocrypt'])
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 413, in load
self.ensure_freespace_step1(data)
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 300, in ensure_freespace_step1
for img in self.redundant_bases():
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 190, in redundant_bases
images.sort(reverse=True)
File "/usr/lib64/python3.6/site-packages/swm/image.py", line 66, in __lt__
return self.release_info['date'] < obj.release_info['date']
TypeError: '<' not supported between instances of 'datetime.datetime' and 'NoneType'

Failed to load into software manager. Please retry.
Post processing failed. Please retry.


</result></response>

 

 

How can I do?

1 accepted solution

Accepted Solutions

Community Team Member

Hi @Albert_Liu ,

 

Looks like you might be running into a bug where Invalid images under /opt/panrepo causes software download failures.  

 

You can reach out to TAC so they can confirm if you're actually hitting this exact bug and provide you with a valid upgrade path for the fix. They can also root into the device and remove the corrupted image after which you can try the software download again.

 

Kind regards,

Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

View solution in original post

4 REPLIES 4

Community Team Member

Hi @Albert_Liu ,

 

Looks like you might be running into a bug where Invalid images under /opt/panrepo causes software download failures.  

 

You can reach out to TAC so they can confirm if you're actually hitting this exact bug and provide you with a valid upgrade path for the fix. They can also root into the device and remove the corrupted image after which you can try the software download again.

 

Kind regards,

Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

L2 Linker

@Albert_Liu hope you are doing great! May I know if you ever got a solution from TAC regarding this?

I open a TAC, and they give me a replacement. It works fine after restore my configuration.

** They say, upgrade to base release is not a good idea.....But I just done and no one tell me previously...**

I accept the solution from Kiwi, so I didn't touch this post afterward. Thanks for give me a chance to touch it again.

 

L2 Linker

@Albert_Liu Thanks, really appreciate your response! 🤗

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