PA-VM sysd_construct_sync_importer

We got a customer that runs into this issue recently, it's a known issue (not public) for versions 11.0.0, 10.2.3, 10.2.2-h1 (and also to us 10.2.3-h2, 10.2.2-2).

When you run into this, means that there's a hardware issue, please go to TAC in order

Website is not secure, certificate is expired.

Hi everyone, 

Recently, I've seen an issue where if we use a computer that has its traffic routed through the PAN NGFW, we will get an error message from the website saying "Your connection is not private" with an error code: NET::ERR_CERT_COMMON_NAM

NAC Causing Delayed Compliance Check and Session Blocking

Hi Team,

• When a new user connects to the network, NAC takes approximately 10 minutes to identify the user and check compliance status.
• If the user is deemed non-compliant after the check, all new sessions are blocked by the firewall, as expected

Palo Alto DAC Cable

Hi team, 

I aware that Palo Alto have 10G, 40G and 100G DAC cable/AOC cable.

May I check if Palo has 25G cable? If yes, can help provide the SKU?

Thank you in advance!

Change IP MGT Firewall conect to Panorama

Hello, good afternoon everyone, thank you very much for your time, help and support.

I have the following scenario:

1.- Panorama managing 6 firewalls
2.- Panorama version 9.1.6
3.- Firewall HA 9.1.6 (5250 - This will be used for configuration migration

Global Protect SSL VPN

Hello Team:
I have GP configured with an ssl_vpn certificate.
x.x.x.x:444
It works, but when I try to open it in the browser it doesn't work:
The policies have https service, and through port 444.
Any comments? Thanks
Regards.

#paloalto

Issue with Support Portal

Hello,

I have an issue with my support account.

It doesn't been used for a while and seems to have a right issue.

Could you please help me ?

Thank you.

Regards,

Romuald

Error when sending Custom PDF Reports using Email Scheduler - "mail send: curl_easy_perform() failed: Timeout was reached"

Hello,

I am runnning a mix of PA-820 and PA-850 firewalls, and I have a daily report group setup with about 8 different reports in it that fails to email me successfully. Everyday the error "mail send: curl_easy_perform() failed: Timeout was reached"

Need help on this my palo alto PA-1410

Hi everyone, 

Appreciate you can help me as I cannot access the url : www.mot.gov.my . All rules has been configured but still cannot access that website. I already checked with the owner of the website that there is no blocking.

Change Text GP app Disconnect event

Hi,

I would like to change the text for this GP Agent error in this notification:

Where the GP agent obtains this text? how can i change it?

PA-220 with multiple switch connections with same vlan

Hello,

I have a setup like this to provide some redundancy to a PA-220 firewall but have some questions about how to best configure.

What I have tried doing is setting PA-220 Port 1 and 2 to be Layer 2 with a common VLAN vlan.200 with the IP as sh

Issue displaying globalprotect window with certain monitor configurations under linux

There seems to be an issue displaying the globalprotect window in Linux with certain monitor configurations. I have a small primary monitor and a large secondary monitor, placed like this:

The globalprotect window tries to display in the bottom right