PA Portal - cant change account/profile drop down

[LukeRath]

Every time I change the drop down to a different account and select cases or try and open a new ticket it always goes to the same account.

I have tried incognito and its the same.

Anyone noticing the same issue?

[TomYoung · Accepted solution]

Hi @LukeRath ,

It sounds like you are talking about the Customer Support Portal (CSP).

Whenever I click on Support Cases, it brings up the cases for my default account.  I can no longer view cases for my customer accounts.  The behavior is the same whether I change accounts from the Support Home or from my name in the lower left menu.  It started yesterday.

I sent an email to nextwave@paloaltonetworks.com this morning.  I also clicked the Feedback button at the top of the Support Home page.  I encourage everyone having the same problem to do the same so that PANW realizes how big a problem it is.

I can still view customer devices, users, etc.

Thanks,

Tom

[TomYoung]

Hi @LukeRath ,

It is working for me now.  How 'bout you?

Thanks,

Tom

[LukeRath]

Hi Tom,

Yes all good this morning thankfully! I also sent some feedback on the portal page yesterday as you mentioned. 

Luke