General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

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Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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TERRIBLE GlobalProtect OSX mac application is SPAM

I don't understand how anybody uses the GlobalProtect VPN on macs without pounding their head into a wall. I only need a VPN when I'm working from home. When I'm in the office and connected via ethernet I don't want to use the VPN because it's obviou

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Netflix issue

Good day,

Just got off a meeting with one of our users. We have a standing policy wherein Netflix is blocked within the campus premises. We explicitly created a rule to block all banned applications right on top of the security policy stack, netfli

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Resolved! Cannot Change Application Risk Level in ACC

HELP!

I'm running PA-200 ,10.1, virtual machine,

Setting an applicaiton (FTP) risk level from 5 to 1 manually, and it showing up correctly in the application's open window details; however, it is still a level 5 risk application in ACC. I have co

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PA 3430 is not detecting DAC cable

Hi,

We have a lab with two PA3440 ina cluster. We are connecting the interface HA with a DAC cable. The Palo detects the SFP but not the cable. If we take these SFPs and DAC cables in a PA 5220 everything is being detected. So is there any incompat

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Resolved! Authorization Codes: Issued

I registered a device a few weeks ago, and I still haven't received the authorization codes. I don't remember it taking this long before. Does anyone have any ideas or know what the normal wait time is?

Thanks,

Sean

Join Us For a Fuel Workshop on Threat Protection Best Practices (APAC Region Aug 27-28)

RSVP for this event now!

Fuel Workshop on Threat Protection Best Practices

We are pleased to announce a new series of Fuel Workshops! Over the next two days, we will be going over several components of the NGFW and allowing the attendees to ask q

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failed Factory reset and bootstrapping due to pan_oldlogs(PA-5220)

Do you guys have any idea?

When I try to Factory reset and format panlog, it goes to first menu.

and the maint says the reason I entered the maintenance mode is the failure of FSCK panlog.

but it is impossible to do it. it force to go to entering men

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Resolved! Passive firewall PA-7080 HA state: non-functional with state reason Necessary slots down: 6 7

Hi All,

I have PA 7080 in HA mode . We got alert the passive firewall is state: non-functional with state reason Necessary slots down: 6 7

check the chassis , found at slot 7 LFC card status failure.

my question is

Can we configure exception f

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Resolved! ARP entries count per interface of DHCP binding.

Hello,

I have now paloalto pa-1410 in my network and software panos:11.1.2-h3.

I wanted to know how many arp entries "IP <--> mac address" can be stored in the firewall, because I cant see it listed here.

https://knowledgebase.paloaltonetworks

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PAN OS Upgrade recomendation on latest 10.2.11 released 8/13/24 Currently Monitoring

Hi all,

The PAN OS we used now is in 10.2.8. I have information from the link: https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304,

and it said that the latest release 10.2.11 release on 13 A

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PA VM Interfaces Not Appearing

Hello Community,

I'm in the process of building a new PA VM. I've added the interfaces in ESXi and rebooted. However, the interfaces still don't appear when I issue the command show interface all, see images below.

Can someone let me know what I'm

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Resolved! PAN-OS 10.2.5 is not working with EVE-NG

Hi Everyone,

I received the PAN-OS 30-day trial version, I uploaded it successfully in Eve-ng, but it is not processed further after HDF Login, Please advise the solution if anyone is experiencing the same issue.

Commit Failed on Passive Paloalto-3250-admin-role -> AdminRole -> role -> device -> webui -> objects -> packet-broker-profile unexpected here

Hi , Please help , after installed dynamic update of antivirus on Active & Passive PaloAlto-3250, commited successfully on Active but not able to commit on passive.. after commit failed on passive try another way made appication & threat shaedule non

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Resolved! Certification expiration alert

Is there a way to generate alerts for certificates which are about to expire?

I mean, for certificates installed and used for example for GlobalProtect, SSL decrypt and etc...

Resolved! Send Emails with Gmail

Hello friends, I'm trying to setup my home firewall with the Gmail (or any other free SMTP server) but the test failed with both Gmail SMTP and SMTP relay. The firewall is able to ping and resolve the dns name of the SMTP server.

Connection to

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