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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Maximum Number of Objects reached

Hello, We have detected in our 820 device the following alarm: SYSTEM ALERT : critical : max registered-ip for the platform reached (1000) Searching the objects, we have only 746. I'm not being able to find so much information about this. Does anyone know how to check the alarm correctly? Regards,Aitor

AitorGD by • L1 Bithead
  • 8622 Views
  • 6 replies
  • 0 Likes

Error opening support ticket

Hello, I’m trying to open a support ticket, but the system won’t allow me to create a new case. Whenever I attempt to submit a request, nothing happens and the ticket is not created. I keep getting the error: System has encountered an error. Failed to create the case. Is there any known issues?

tmsspsoc by • L0 Member
  • 870 Views
  • 1 replies
  • 0 Likes

Upgrade VM300-500 needs to readded in panorama?

I have a cluster in Panorama. We are going to upgrade these 2 machines from VM300 to VM500. So i understand the SN will change and we will need to readded in panorama? is that right? i understand that being a different model i wont user command "replace old SN new SN" in panorama to readded. Right?

BigPalo by • L4 Transporter
  • 572 Views
  • 0 replies
  • 0 Likes

license.api.paloaltonetworks.com returned with HTTP response code : 404

HI all, I am encountering an issue with the Palo Alto Networks VM-Series firewall (VM-SERIES-2, VM Mode) running on Amazon AWS with software version 11.1.10-h5. The error message is: Request made to the server "license.api.paloaltonetworks.com" returned with HTTP response code : 404. The device certificate is valid and correctly retrieved from t...

Can anyone else not submit a support ticket anywhere?

I have a PA-440 that needs firmware updates to resolve a vulnerability. Can't upgrade through the web gui because the downloads fail and logs don't give me anything descriptive. I try logging into the customer portal to grab the firmware download or submit a ticket and I get this: When I go to contact support over the phone (as suggested by th...

itdept_0-1763147208406.png
itdept by • L0 Member
  • 825 Views
  • 1 replies
  • 0 Likes

unable to view traffic in moniter

I’m working on a small lab setup using Palo Alto 10.0 and I’m facing an issue where traffic is passing, sessions appear in Session Browser, and the security rule hit count is increasing, but no logs are showing up in Monitor → Traffic. I have enabled Log at Session Start and Log at Session End on my rule.

ECCN and HS code Needed for Palo Alto Networks Enterprise Firewall PA-5220

Please can I have the following data for Palo Alto Networks Enterprise Firewall PA-5220 HTS US ECCN US CCATS CCATS Date CCATS Encryption Status https://www.paloguard.com/firewall-pa-5220.asp, https://www.paloaltonetworks.com/apps/pan/public/downloadResource?pagePath=/content/pan/en_US/resources/datasheets/palo-alto-networks-prod...

Resolved! Block PSIPHON 3

Hi all, Does anybody already try with success to block Psiphon (https://www.psiphon3.com) ?It's quite easy when psiphon is configured in VPN mode but how can I do that when VPN is not used ? Thanks in advance for sharing. V.

VinceM by • L5 Sessionator
  • 32948 Views
  • 14 replies
  • 0 Likes

Access problem Autoassist

Hi team Any body with the same error? https://autoassistant.paloaltonetworks.com {"status":{"result":false,"message":"You are not authenticated or your session has expired. Please reload to authenticate."}} Regards

Alpalo by • L4 Transporter
  • 2308 Views
  • 6 replies
  • 0 Likes

Resolved! Recommended PAN-OS version

Hi community Today I was informed by @pshanubhog that there now is an article available in the live community about the recommended/preferred software versions by PaloAlto Networks support. The article contains the preferred versions by support for PAN-OS, User-ID Agent, TS-Agent and GlobalProtect. So fo all who did not know about this article (...

Remo by • L7 Applicator
  • 731085 Views
  • 19 replies
  • 21 Likes

Resolved! Does Palo Alto provide free exam vouchers for their customers?

I am a customer who works at Insight Enterprises as an L1 support technician. Currently, my technical skills with Palo Alto technologies are quite limited, as I consider myself a beginner. I am interested in advancing my career internally to join the L2 team, which requires me to complete a few Palo Alto certifications. In my research on the cer...

A.Rith by • L1 Bithead
  • 6369 Views
  • 4 replies
  • 0 Likes
  • 24428 Posts
  • 125 Subscriptions
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