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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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password not working in active device

We have an Active/Passive Palo Alto HA setup with IPs .135 (primary/active) and .136 (secondary/passive). About a month ago, when logging in via the VIP, I landed on .136 (active at that time not sure how it became active ) and was able to access it, but couldn't log in directly on .135. Last week, following an issue, the roles switched—.136 bec...

Resolved! panorama disk health

Does anyone know what the yellow color on the "Disk Status" of the panorama represents? After searching for relevant information, there is no document explaining it. I tried following the method described in KB: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000g1lGCAQ, but restarting the panorama did not work either.

zhangfw by • L1 Bithead
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Stuck in a Login Expired Loop on PA 1410

Hello all, yesterday I was attempting to login to our Palo Alto 1410, and was met with a broken login page. Every time I enter my credentials, I get the "Your login session has expired and you have been logged out for security reasons. Please log in again if you wish to continue." message. I've tried 3 different web browsers, clearing cache, d...

Hunter_Barras_0-1758293482311.png

Request for Documentation on VPN and Routing Log Events

Hello Everyone, I am looking for official or community documents that explain VPN and Routing system log events in detail on Palo Alto firewalls. Specifically, I’d like to: Understand the meaning of log events such as ikev2-nego-ike-start, ipsec-key-install, ikev2-recv-p2-delete, routed-BGP-peer-left-established, etc. See if there is a compl...

Resolved! About API keys when using the curl command

About API key issuanceWe understand that API keys are issued by executing the following curl command toward PA.curl -k -X GET 'https://<PA-Firewall-IP>/api/?type=keygen&user=<username>&password=<password> Regarding the issued API key, does a different API key get issued each time the command is executed?※Assuming that...

n-tomo by • L2 Linker
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Device and customer codes do not match a Support Account. Please contact a Super User to send you a registration link

Hello Team, I am trying to register a PA-1410 device on the palo alto network support portal, but I'm running into follow issue. After I enter Device Serial Number / Sales Order Number its throwing below error. 'Device and customer codes do not match a Support Account. Please contact a Super User to send you a registration link for the app...

The PA-460 firewall is inaccessible due to severe latency

Hi Friends, 1) The PA-460 GUI takes a very long time to load, often more than 20 minutes, and sometimes the firewall becomes inaccessible due to severe latency2) We reviewed the software running status and restarted the management server process from the CLI, but the issue persists.3) As a next step, we restarted the web-backend and web-server...

TCP MSS

Below is the statement on MSS from PALO ALTO KB: The TCP MSS, the maximum segment size, is a parameter of the options field of the TCP header that specifies the largest amount of data, specified in bytes, that a computer or communications device can receive in a single TCP segment. It does not include the TCP header (20bytes) or the IP header (...

zwaza by • L0 Member
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Resolved! Panorama import devices with simi lar config

Hi, I have to import several FWs (branches) in Panorama. All the FW has similar config/object related to interfaces IP, objects, etc. It could be any issue in the device groups or templated if all branches have same same internal IP interface. I thought to create a template and Device Group unique for each branch. Thanks

BigPalo by • L4 Transporter
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