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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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MAC0s 15.3 is showing an error the network connection is unreachable or the gateway is unresponsive.

Hi I would like to ask if there any bug reported for MACOS15.3 PA-450 Global protect 6.2.0-89 reason being is that I got a situation in which the customer is getting the following error : the network connection is unreachable or the gateway is unresponsive On the other hand , I found out a bug in which is the same behavior , but different v...

F.Pinar by • L3 Networker
  • 2065 Views
  • 3 replies
  • 0 Likes

Whatsapp (IOS) Traffic not recognized in PaloAlto Firewall

Hi Everyone, We are currently experiencing an issue where WhatsApp on iOS devices is unable to connect, while Android devices and laptops work without any problems. After some investigation and troubleshooting, we found that even after allowing all WhatsApp applications along with their dependencies (including SSL and web-browsing), the issu...

Star_Man by • L0 Member
  • 1644 Views
  • 2 replies
  • 0 Likes

Alarm contacts /Power supply PA-1420

Hey, I was wondering if the PA-1420 model had physical alarm contacts or done through ethernet. Also by looking at the front panel in the datasheet only, I see a USB-C? Can I surmise that this is where the power supply can connect to the firewall?

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How to disable firewall from contacting hawkeye.*

Hello, I notice that the firewall that we have is making very frequent contact with hawkeye.services-edge.paloaltonetworks.com. I would like to stop this. Have disabled App-ID Cloud Engine via Device>Setup>ACE but this does not stop the traffic. PANOS 11.1.10-h1 Any idea?

High Availability Latency / Bandwidth Requirements

What are the Latency / Bandwidth Requirements for HA1 interfaces links between 2 HA members? I saw a similar discussion here, but there is no actual answer in it https://live.paloaltonetworks.com/t5/general-topics/high-availability-bandwidth-latency-requirements/m-p/71357 There is another related article: Next-Generation Firewall :HA Timers,...

ET by • L3 Networker
  • 2200 Views
  • 5 replies
  • 0 Likes

Service status on the dashboard

Hello, this is a suggestion more than a support request. I have a support case that requires me to keep using cli command just to check a specific service status stch as MLAV cloud-status, Wildfire connectivity with the cloud. If possiblem, I suggest in the dashboard a widget that display the service status "Just display status" to save th...

Blocking Google

Having trouble with captcha loading, whitelisting www.google.com seemed to resolve it as www.google.com/recaptcha didnt work. Is there a way to block google.com/search but not google-base?

Failover is not occurring on the passive device properly.

Hi Team, 1) After performing a failover test, we noticed that the internet was not working on the passive device, although the ping to 8.8.8.8 continued successfully.2) The issue started after upgrading the firewall. Considering that the passive firewall may not have rebooted properly after the upgrade, we performed a hard reboot, but the issu...

GP 6.3

Hello, does anyone know why in the Preferred Version page there is no mention of Global Protect 6.3? I asked the same question to our account manager but he cannot find an answer. Thanks!

Resolved! PAN-VM 10.0.6 default username and password

I downloaded the PAN-VM 10.0.6 from the customer site. It is showing me the PA-HDF login: prompt, when I type in the default username: admin and password:admin, it's showing incorrect username and password. Any idea how to fix this?

Resolved! PA-3260 Hardware EOL

PA-3260 EOL is August,2028 and I am planning ahead to transition to other model in the same category/series of firewalls. So far all PA on-prem firewall appliances are coming to an EOL by 2030. Is PA going to release newer models in the same category with EOL extended to 2035-40 may be ? Is there post EOL support available for PA firewalls ? T...

Ajay358 by • L2 Linker
  • 2767 Views
  • 1 replies
  • 0 Likes

Resolved! CIE for user/group mapping for firewall on-premise

Hi Community, I'm working on implementing user and group mapping for security policies on our on-premises firewall and wanted to verify my understanding of the architecture before proceeding further. Current Setup: On-prem Palo Alto firewall with GlobalProtect configured GlobalProtect authentication: SAML via Azure Entra ID (working perfectly) ...

RCastro by • L1 Bithead
  • 3270 Views
  • 1 replies
  • 0 Likes

Resolved! High Availability Bandwidth / Latency Requirements

Hi We are about to introduce a dual site DC setip with a single Internet IP address space available across both of them. We have a Multiple VLAN 100 Mbps fibre link between the sites and would like to split the PA-3020 pair we have running active/passive HA so there is one on each site. Latency between the sites is about 5 ms. Questions - ...

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