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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Resolved! WTH is process 'touch' and hwy is it showing zombie?

Running show system resources, I see multiple instances of a process called 'touch' showing in a zombie state. I haven't been able to find anything about this process or what it does. Does anyone have any information on this? bmax@fw-ab-a(active)> show system resources top - 10:19:01 up 289 days, 14:35, 1 user, load average: 1.08, 0.84, 0....

bmcn678 by • L0 Member
  • 4636 Views
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HS Code and ECCN for PAN-PWR-50W-AC

Hello, we need the codes and numbers for above mentioned Power Supply. Is there a general doc,where all PAN product are included.Older links to such a doc failed. Many thanks.

djk_BG by • L0 Member
  • 1184 Views
  • 1 replies
  • 0 Likes

User-ID mapping log is empty

I have setup all required steps, for user id mapping using user-id agent. the agent is working, I did all required configuration as per the guide line, and it is connected but the log is still empty the user-id agent log is working and have the data. but from firewall side it is not.

Tqpharma by • L1 Bithead
  • 3422 Views
  • 2 replies
  • 0 Likes

'Redistribution Agent XXX(vsys1): details: close connection to agent

Dear All, I have installed user-id agent on the server in order to use user-mapping. it was working but it suddenly stopped working. I checked the system log it gives me description contains 'Redistribution Agent XXX(vsys1): details: close connection to agent' I went through the article https://knowledgebase.paloaltonetworks.com/KCSArticleDe...

Tqpharma by • L1 Bithead
  • 3204 Views
  • 2 replies
  • 0 Likes

VPN Global Protect certificate error

Hello, I have a big problem with self signed certificate in my PAN. I use GP 2.3.0 version. I install two certificates in two computers. One of them are connect to the VPN correctly but other display window with "Server Certificate Error" Error detailed "The server address certificate is not signed by a trusted certificate authority." I can ch...

ITBT by • L1 Bithead
  • 27201 Views
  • 3 replies
  • 0 Likes

Resolved! Add Virus exception

Hello, I want to exclude a file (org.eclipse.equinox.p2.core_2.11.0.v20240210-1628-s2028.jar) from beeing detected as a virus (threat id: 751923402). But when I add the threat ID unter Objects - Security Profile - Antivirus - ProfileName - Signature Exception it says "Threat 751923402 is not a virus type threat - cannot be added to this profile....

IT-Esp by • L1 Bithead
  • 2529 Views
  • 3 replies
  • 1 Likes

Resolved! Newly Registered Domains configuration

Is there any way to configure the length of time that a domain is considered "newly registered"? 32 days is excessive for my purposes, I'd like to set this to e.g. 14 days.

timohill by • L0 Member
  • 2848 Views
  • 2 replies
  • 0 Likes

Resolved! ECCN and HTS Codes Needed

I am sending Palo Alto 3410 firewalls to both the United Kingdom and Gibraltar. Can you please provide HTS code and ECCN. Please advise if an export license is required.

XSOAR Engineer Exam Experience

Hi Guys, I wanted to ask if anyone here has taken the XSOAR Engineer exam so far. I’m scheduled to sit for it next month and would love to hear about your experience. How practical were the questions? Were playbooks and integrations heavily tested? Any study tips or preparation strategies would be really helpful for everyone in the same boat a...

Palo Alto Mgmt IP sent huge traffics to the hawkeye services.

Hi Guys, I just want to ask. From my T1 firewall, i can see that my Palo Alto Mgmt IP is sending huge traffics to the hawkeye.services-edge.paloaltonetworks.com. You may refer to the attached picture. Is it normal our Palo Alto Mgmt Ip sent a large volume of traffics, which is around 20gb? What is the factor that influences the Mgmt IP to send...

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