General Topics

license.api.paloaltonetworks.com returned with HTTP response code : 404

HI all, I am encountering an issue with the Palo Alto Networks VM-Series firewall (VM-SERIES-2, VM Mode) running on Amazon AWS with software version 11.1.10-h5. The error message is: Request made to the server "license.api.paloaltonetworks.com" returned with HTTP response code : 404. The device certificate is valid and correctly retrieved from t...

Memory RAM increase After upgrade to PA-VM to version 11.1.10-h1

Hello team After updating PA-VM to version 11.1.10-h1, we've noticed an increase in usage from 30-40% to 80-85%. I've checked the known issues for this version but haven't found anything. Can anyone help? Thanks

25 MB Maximum recommended merged configuration size: 23 MB (108% configured)

Hi I detected this message in my FW Configuration committed successfully Local configuration size: 938 KB Predefined configuration size: 20 MB Merged configuration size(local, panorama pushed, predefined): 25 MB Maximum recommended merged configuration size: 23 MB (108% configured) Could you help us? Regards

Can anyone else not submit a support ticket anywhere?

I have a PA-440 that needs firmware updates to resolve a vulnerability. Can't upgrade through the web gui because the downloads fail and logs don't give me anything descriptive. I try logging into the customer portal to grab the firmware download or submit a ticket and I get this: When I go to contact support over the phone (as suggested by th...

unable to view traffic in moniter

I’m working on a small lab setup using Palo Alto 10.0 and I’m facing an issue where traffic is passing, sessions appear in Session Browser, and the security rule hit count is increasing, but no logs are showing up in Monitor → Traffic. I have enabled Log at Session Start and Log at Session End on my rule.

ECCN and HS code Needed for Palo Alto Networks Enterprise Firewall PA-5220

Please can I have the following data for Palo Alto Networks Enterprise Firewall PA-5220 HTS US ECCN US CCATS CCATS Date CCATS Encryption Status https://www.paloguard.com/firewall-pa-5220.asp, https://www.paloaltonetworks.com/apps/pan/public/downloadResource?pagePath=/content/pan/en_US/resources/datasheets/palo-alto-networks-prod...

auto assistant palo alto networks not working A2

Hi, Today, I could not access A2 (Auto Assistant). When I access https://autoassistant.paloaltonetworks.com {"status":{"result":false,"message":"Invalid Request"}} Any idea?

Resolved! Block PSIPHON 3

Hi all, Does anybody already try with success to block Psiphon (https://www.psiphon3.com) ?It's quite easy when psiphon is configured in VPN mode but how can I do that when VPN is not used ? Thanks in advance for sharing. V.

Access problem Autoassist

Hi team Any body with the same error? https://autoassistant.paloaltonetworks.com {"status":{"result":false,"message":"You are not authenticated or your session has expired. Please reload to authenticate."}} Regards

Resolved! Recommended PAN-OS version

Hi community Today I was informed by @pshanubhog that there now is an article available in the live community about the recommended/preferred software versions by PaloAlto Networks support. The article contains the preferred versions by support for PAN-OS, User-ID Agent, TS-Agent and GlobalProtect. So fo all who did not know about this article (...

Resolved! Does Palo Alto provide free exam vouchers for their customers?

I am a customer who works at Insight Enterprises as an L1 support technician. Currently, my technical skills with Palo Alto technologies are quite limited, as I consider myself a beginner. I am interested in advancing my career internally to join the L2 team, which requires me to complete a few Palo Alto certifications. In my research on the cer...

Resolved! Shared object in Panorama

After we upgraded our Panorama from 10.0.3 to 10.2.2-h2. When we go to commit to panorama we see no pending change to commit, However when we go to push to devices - we see a shared object over there in the push scope, but there is nothing present in this when we click on it or try to view this. Also when we try to edit selection, we see the tem...

MS Windows Store Download Troubles

Dear Community,I'm looking for the best practice to allow user to download apps over the ms windows store. But sometimes the download is successfully and sometimes i get an error. Why? No Decryption on which ip or url?Which Apps I need to allow - ms-store and others? I hope you can help me cuWolfgang

IP Wildcard Mask Address Objects

Hey, This properly confuses me every time I look at it. Is anyone able to explain in very simple terms how to work out what the mask should be? For example: We have an IP scheme that looks like 10.x.128.0/24 where the x changes for each site. We have been using an IP Wildcard address object of 10.128.128.0/0.127.127.255 which seems to have bee...

Resolved! PA Portal - cant change account/profile drop down

Every time I change the drop down to a different account and select cases or try and open a new ticket it always goes to the same account. I have tried incognito and its the same. Anyone noticing the same issue?