XSOAR Engineer Exam Experience

Hi Guys, I wanted to ask if anyone here has taken the XSOAR Engineer exam so far. I’m scheduled to sit for it next month and would love to hear about your experience. How practical were the questions? Were playbooks and integrations heavily tested? Any study tips or preparation strategies would be really helpful for everyone in the same boat a...

Want to copy log files in maintenance mode using with scp option. Every time getting failed message while copy. Want to copy log files in local device

Palo Alto Mgmt IP sent huge traffics to the hawkeye services.

Hi Guys, I just want to ask. From my T1 firewall, i can see that my Palo Alto Mgmt IP is sending huge traffics to the hawkeye.services-edge.paloaltonetworks.com. You may refer to the attached picture. Is it normal our Palo Alto Mgmt Ip sent a large volume of traffics, which is around 20gb? What is the factor that influences the Mgmt IP to send...

Cannot create custom region

Running 10.1.6-h3 and in Panorama I go to objects, regions and click add but it won't let me add an IP Address. We only allow US traffic using a deny policy for anything other than the US and I have a need to add a single IP address in another country without allowing the whole country. I have two other custom regions but even editing those ...

stream timeout

Hello Palo Alto World! We are experiencing a "stream timeout" error when visiting srm.gzhtdq.com.cn (see also stream_timeout.png). When we disable GlobalProtect and do not use the VPN Tunnel, then the website works. I excluded the website from decryption, but it didn't help. I am not sure what the issue for this could be. The application bei...

Re-Opening a support case

I have a case that I need to get re-opened when the 'Manage Your Case' tab is not available. I can not open a new case because neither one of my Serial Numbers have licenses attached to them when they should. This was an RMA case that the old device was removed from assets so the new device can not have the licenses transferred. Please help.

AnyDesk application is not recognised in Palo Alto version 10.2.17

Hello, team: The AnyDesk application is not recognised in Palo Alto version 10.2.17; it is classified as SSL and I cannot block it. Does anyone know if this is a problem with Palo Alto? I don't have any decryption policies, In my company, we can only block this through apps by policy. . Can anyone help me? Best regards

Palo Alto User Agent ID Services Failing intermittently

We have 2 User ID agents on 2 different windows servers. Both User-ID agents' services are getting hung up and requiring manual intervention of services being stopped and started after couple of days. The issue has progressively been getting worse as well. This is causing group mapping to intermittently fail. We have upgraded the gateways to the...