03-09-2011 06:28 AM
Seem I was bitten by the Java security update and a Win7 64bit OS during the installation of SSL-VPN NetConnect and PanAgent service. My computer will now no longer successfully connect to the PanAgent service and NetConnect hangs on establishing a connection. If I use Add Remove Programs to remove the application the PanAgent and PanInstaller Service still remain. How do I manually remove all traces of the application/services so that I can start over?
Incidently, is it fully documented that the SSL-VPN client, when being installed on Win7 64bit needs to be firstly run using IE 64bit not the traditional 32bit version?
03-14-2011 08:31 AM
Looks like Support had you do the uninstall again, making sure to remove the folder C:\program files\paloaltonetworks. After a reoot of the PC the service was gone and you were able to install the IE64-bit client.
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