Millenium-lis app in 4.0.5

[scmthailand]

Dear Support Team

     I have issue in OS 4.0.5 with  4050 box

     the application is Millenium-lis it cannot be use from untrust to access this apps (server is in trust zone).

     the log show it work fine, but the access is cannot, please give me any recomendation.

thank you

Best Regard

[bpappas]

Is the traffic being allowed by the security policy, but blocked by a profile?

If so you will see the traffic log show "allow", but a "block" action in the Threat, URL Filtering, Data Filtering logs.

If you do not see the behavior I describe then you may wish to open a case with your support provider.

-Benjamin

[jleung]

Hi,

This app depends on web-browsing. So you haven't allow any web browsing traffic or have blocked URL related to this app the app will not work.

You can do a test by allowing this app and web-browsing without any profile in one policy from a selected test client IP. If this works it is likely to be a config issue.

[scmthailand]

Dear Both

     very thanking to you

     I have doubt because actually I am using 4.0.3 firmware and it working fine

     but when I upgraded to 4.0.5 it not be work.

     policy it still the same just firmware changed

    so it hard to test it again becuse it on production one , the customer concern about down time 

thank you

Your faithfully

[jleung]

Hi,

So you mean you have downgraded the box to 4.0.3 again? Or our box has been unplugged.

If our box is unplugged, you can try to configure two interfaces to run in VWire intercepting some test clients transparently. If you see the same problem I will recommend you to open a support case in order to solve your problem asap.