Missing PANGPS Virtual Ethernet Adapter

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L1 Bithead

Missing PANGPS Virtual Ethernet Adapter

When launching Global Protect for the first time, the computer will prompt for the portal to connect to. The portal information will be enter and when hitting connect it will only display "Connecting...". It will not get to the username and password login screen. While working on the computer, it was identified that the PANGPS Virtual Ethernet Adapter did not show up in the Network Adapter list. Also the virtual adapter will not appear under the Network list in Device Manager. Multiply uninstalls and reinstalls have been performed along with restarting computer but the virtual adapater will not be installed. The steps listed in the article was followed but no success (https://live.paloaltonetworks.com/t5/Management-Articles/Error-Failed-to-find-PANGP-virtual-adapter-...). Any help will be welcome.


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L1 Bithead

This issue resolved itself over the weekend. Computer was not touch but the virtual adaptor appeared and Global Protect started working properly. 

View solution in original post


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Cyber Elite

@JoshLamberth,

The PAN uninstall process does a bad job at cleaning up after itself. If you go HERE and verify that the associated registry keys and the Palo Alto Networks Program Files folder is actually cleared out. 

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L4 Transporter

We see this from time to time as well, oddly enough it seems to only happen for us with the 32-bit client. the solution for us has been to have the user bring the device in and then uninstall and reinstall the GP client then double check to make sure the virtual NIC is there

Highlighted
L1 Bithead

@BPry,

I followed the referenced article but the it did not help for this computer. I first uninstall Global Protect and noticed that regedit entry and the SC was already deleted. So the uninstaller did removed it for me. I reinstalled GP  but the Virtual Adaptor did not appear still. So I decided to delete the registry entry first and delete the SC manually. Both successful. Reinstall of GP but still no Virtual adaptor.

Highlighted
L1 Bithead

@hshawn,

Sadly this has computer has seen many uninstalls and reinstalls of Global Protect but still no virtual adaptor showing up.

Highlighted
L1 Bithead

This issue resolved itself over the weekend. Computer was not touch but the virtual adaptor appeared and Global Protect started working properly. 

View solution in original post

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