Network Activity "Report Error"

[SebastianRM]

Hi all,

I am new to the community and I was interested in learning more about Palo Alto.

I wanted to ask about a Palo Alto 5250, PAN-OS 8.1.3 In the ACC section, tab "Network Activity" I do not receive information Only one "Report Error" message appears

Any suggestions?

Regards

[BPry]

@SebastianRM,

Was this a one of thing where once you logged off and went back in everything worked properly, or can you reproduce the issue? 

[SebastianRM]

Hi BPry.

Thanks for your answer.

The issue in constant, the message of "Report Error" persist.

¿What command I can use through CLI that permit me clear the ACC information?

I use to clear ACC the following command:  

> clear log acc

What is the impact for use the command?

Thanks

Regards.

[Dali_Chauhan]

Hi,

Please check the below reasons for report error. Apart from this try to capture customised report for specific source and destination and test if same error is encountered.

Reasons could be

1. There is no security policy for the traffic because of which no traffic log is generated.
2. If there is a security policy matching the traffic, the traffic log will be generated. However, the traffic log might not be generated instantly if the management plane is busy and excessive logging taking place on the device. So there would be instances where ACC logs and traffic logs are not in sync.
3. The session's source and destination zone was the same which means it was automatically allowed and not logged

[SebastianRM]

Hello

Thank you very much for your answer.

I'll be testing what you told me and then I'll see what happens!

Regards

[SebastianRM]

Hi Dali Chauhan

When a custom report is made it continues to appear in the PDF, "Report Error" in : "User Activity", "Source Ip Activity", "Destination Ip Activity" and "Rule Usage"

In those fields of the report I can see the problem.

Any suggestions?

Regards

[SebastianRM]

Hi Guys

Any suggestions for this problem?

Regards!

[SebastianRM]

Hi!.

Someone know if this problema is a known issue for the PAN-OS 8.1.3?

The problem persist yet

Regards!.