No internet access after connecting to Gobal Protect in Mac

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L0 Member

No internet access after connecting to Gobal Protect in Mac

Hello Friends, please anyone, can you help to solve the below issue. I am not able to connect the internet after connecting to GP, version 4.1.8 in Mac Mojave 10.14.3. In windows it works fine. regards, Liju
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L4 Transporter

Re: No internet access after connecting to Gobal Protect in Mac

Did this config ever work on this MAC before?

 

If this is a new install of GP on this mac, you may want to go to system preferences -> Security & Privacy -> Under General make sure Allow apps from downloaded from , it does not have Global Protect or PANGPS listed..

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L0 Member

Re: No internet access after connecting to Gobal Protect in Mac

Hi,

 

Thanks for the reply. I did the same at the time of installation, as it was not connecting initially.

 

Now the connection is established and after that I am not able to browse internet. Any internal portal from office can be opened.

 

No external URL's.

 

thanks

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L4 Transporter

Re: No internet access after connecting to Gobal Protect in Mac

Without more detail setup information, it is difficult to tourbleshoot it.

 

Everything works on a Windows machine, just not on a MacOS device after connect to the global protect portal? 

 

Do you get the correct ip address assigned to the MacOS device? Does your security policy allow ping?  Can you ping the global protect gateway?  Can you ping like 8.8.8.8 ?

 

 

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L0 Member

Re: No internet access after connecting to Gobal Protect in Mac

Hi, seen this issue before. Had user restart his modem and restart his machine. He was able to connect and browse the Internet fine after that.

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L1 Bithead

Re: No internet access after connecting to Gobal Protect in Mac

Mine isn't working too, I'm using catalina I have to disconnect from vpn in order to get internet. On windows I don't see this issue.

Has anyone solved it yet?

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L0 Member

Re: No internet access after connecting to Gobal Protect in Mac

Hi all,

 

I am just wondering if anyone has a resolution for this at all? I am thinking it's either a hardware or software issue (i know this is obvious but hear me out) I have it working on a laptop with no issues at all. It was working on my desktop PC however I have just completed an upgrade of the main mobo and some of the trimmings and now when I connect I can remote back on to work with no issues however I can't browse the web on my local machine but I could before. 

It's a strange issue for sure but I think it's a windows setting somewhere which is causing this issue?

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L0 Member

Re: No internet access after connecting to Gobal Protect in Mac

Has anyone got a solution for this? I'm using macOS 10.15.5 and GP 5.1.1-12

 

I agree that the internet is not completely down but some routing issues. traceroute to 8.8.8.8 works both with or without GP, except it is extremely slow with GP.

 

I even tried a Windows 10 VM on my mac (macOS 10.15.5) without changing any mac configuration. And it works perfectly fine.

 

I'm thinking it could be some compatibility issue between GP and macOS, but I'm not sure what to check next.

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L0 Member

Re: No internet access after connecting to Gobal Protect in Mac

I am having the same experience.

When I connect to our VPN to begin with, it works as you'd expect.  When I map an SMB share, it's almost like the tunnel goes down.  I can't ping or connect to anything internal (where i'm VPN'd in), however, I can ping 8.8.8.8.  When I disconnect from the VPN, everything continues normally.

We are using PAN-OS 9.1.2 and GP 5.1.4; MacOS 15.5

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