No internet access after connecting to Gobal Protect in Mac

[LThankachen]

Hello Friends, please anyone, can you help to solve the below issue. I am not able to connect the internet after connecting to GP, version 4.1.8 in Mac Mojave 10.14.3. In windows it works fine. regards, Liju

[nextgenhappines]

Did this config ever work on this MAC before?

If this is a new install of GP on this mac, you may want to go to system preferences -> Security & Privacy -> Under General make sure Allow apps from downloaded from , it does not have Global Protect or PANGPS listed..

[LThankachen]

Hi,

Thanks for the reply. I did the same at the time of installation, as it was not connecting initially.

Now the connection is established and after that I am not able to browse internet. Any internal portal from office can be opened.

No external URL's.

thanks

[nextgenhappines]

Without more detail setup information, it is difficult to tourbleshoot it.

Everything works on a Windows machine, just not on a MacOS device after connect to the global protect portal? 

Do you get the correct ip address assigned to the MacOS device? Does your security policy allow ping?  Can you ping the global protect gateway?  Can you ping like 8.8.8.8 ?

[JuanGutierrez]

Hi, seen this issue before. Had user restart his modem and restart his machine. He was able to connect and browse the Internet fine after that.