PA-200 does not start up anymore

[itsbi]

Hello,

all for a sudden my PA-200 is not starting up anymore.

The symptomatic is as follows:

- after power up the device the status of all LED (on network ports) is permanently green

- the status of "power" and "fan" is green

- the status of all other led is off

- when I connect to the console, the PanOS Bootloader obviously tries to start up the device twice,

but hangs after a message that says: "Warning: Clock descriptor tuple not found in eeprom,  using defaults MERLIN

board revision major:1, minor:0, serial #:

Does anybody have experience with this problem?

Would be nice, if anybody has an advice what to do.

regards,

greg

[panos]

you should better open a case for that

have you tried factory reset ?

[itsbi]

if possible i'd prefer to avoid a factory reset...

but I'm going to open a case now as you mentioned

[HULK]

Hello Greg,

Could you please let me know, Is this PA-200 firewall installed with 4.1.x PAN OS version ( 4.1.0 or 4.1.1)....?

Thanks

[panos]

have you resolved the issue ?

[ssharma]

Hi Itsbi,

Output of Merlin is not a good sign. It is most probably drive issue. You can try factory reset or open a case with PA support to identify root case. Thank you.

[ssharma]

Hi Greg,

Do you still have the issue with PA 200 or is it resolved? Thank you.