PA 220 Dataplane restart automatically.

cancel
Showing results for 
Search instead for 
Did you mean: 

PA 220 Dataplane restart automatically.

L3 Networker

Hi Team,

 

We have noticed that our PA 220 device data plane has been restarted automatically.

 

Pan OS: 10.0.6

 

Please find the logs below,

 


2021-09-24 10:36:23.126 +0530 INFO: flow_ctrl_pktlog_forwarding: exited, Core: False, Exit code: 0
2021-09-24 10:36:23.290 +0530 INFO: flow_mgmt: exited, Core: False, Exit code: 0
2021-09-24 10:36:23.487 +0530 INFO: tasks: exited
2021-09-24 10:36:26.790 +0530 INFO: comm: exited, Core: False, Exit code: 0
2021-09-24 10:36:26.957 +0530 INFO: supervisor: exited
2021-09-24 10:36:27.089 +0530 CRITICAL: supervisor: Exited 1 times, must be manually recovered.
2021-09-24 10:36:27.118 +0530 INFO: data_plane: group exiting because child supervisor exited
2021-09-24 10:36:27.261 +0530 INFO: data_plane: exited
2021-09-24 10:36:27.389 +0530 CRITICAL: The dataplane is restarting.
2021-09-24 10:36:33.499 +0530 CRITICAL: data_plane: restarts exhausted, rebooting system

 

We are not sure this is related to any os bug because 10.0.6 known issues we checked. Not seen anything related to this issue.

 

Kindly help us to get a RCA for this issue.

 

Regards,

Vishnu PS.

2 REPLIES 2

L1 Bithead

Same exact issue on PA-220s run ver 9.1.3 not 10.0.6. It was found to be memory leak issue by TAC and suggestions to upgrade to 9.1.5 or 9.1.6

Please take a look Tech Support file to determine root cause & open ticket with TAC. 

Don't forget to share the solution for this issue.

Thanks!

Murad S Elmgbar

Cyber Elite
Cyber Elite

@VishnuPS,

If you're looking for RCA you need to go to TAC and let them perform RCA for you with the help of your technical support file. The fact that you have a process crashing could be caused by a memory leak or a myriad of other issues.

Without a copy of the technical support file we don't have the appropriate log files to analyze the issue for you, nor would I ever recommend you share that file with strangers on the internet.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!