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PA-3050 stops processing traffic
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12-16-2013 01:55 PM
Has anyone had a PA-3050 stop processing traffic? Our PA-3050 started dropping all traffic today (internet access, DMZ, etc.), we failed over to the standby unit and were able to restore service.
Currently we have a support ticket opened but wanted to know if anyone here has had a similar experience. Thanks!
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05-14-2014 04:14 PM
Hello as-mg,
I would recommend you to set the pattern matching on software (> debug dataplane fpga set sw_aho yes) to avoid any future occurrence.
Thanks
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05-14-2014 09:47 PM
This was the suggestion given us by support as well.
However, they also did say that this change will be lost each time we reboot a firewall, which I would concider less handy and make this a not-so-much as permanent fix.
What we're going to do from now on is also have a computer connected to the failing device via the console, and keep it logging in case the issue occurs again.
It's been under a month since it last happened (PANOS 5.0.11) and the issue still persists on PANOS 6.0.2.
If you have any further suggestions, I would love to hear from you.
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05-14-2014 10:01 PM
Hello as-mg,
There is a BUG open with engineering to fix this issue. I do agrre, this is not a permanent fix, only things, you need to re-apply the command if you reboot the FW.
Thanks
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05-21-2014 12:17 AM
The reboot for PA 500 has been fixed in 5.0.12, you may upgrade to the new version now.
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