07-23-2010 12:31 PM
Always seems to happen out of hours but... the management NIC on our PA-500 seems to have dropped off the face of the earth.
I can't ping it, I can't SSH/Telnet to it, nor can I get to the web GUI.
Fortunately the PAN does still appear to be passing traffic, but assuming there's no dead daemon/service that will automatically restart at some point, if I walk in Monday and have to pull the power cord, is there anything I can look at that might help me or support work out what has happened?
It's running 3.1.3.
07-23-2010 01:15 PM
If the management server service is having issues we (support) will need to get console access to this device to determine root cause.
Please open a case with us.
07-23-2010 01:22 PM
Thanks, it's logged with Vadition. I'll see what they suggest as I'm open to doing a remote session but with the time difference it depends how everyone's fixed Monday.
I presume there's no sort of automated internal "polling" that will say "Oh that's died" and restart the service or anything, it's dead until I prod it?
07-23-2010 04:37 PM
The case is logged and VADition will be in touch with you with regards to setting up a remote session before you reboot. Don't worry, we have people 24x7 in seat from PAN HQ
Thanks for alerting us to this problem!
07-25-2010 10:00 PM
I experienced the same issue too with PA-2020 firmware version 3.0.8 at my customer site.
Management interface seems to lost connection after 15 minutes in the network.
Once i reboot the device,it is ok again then down after 10 minutes.
Finally i had no choice but to reboot again the device and it is all ok now. Hopefully.
Is this normal?
07-27-2010 09:55 AM
that is not normal. Hopefully there isn't a duplicate IP in the network. If you are still experiencing this, you should call into support in order that we can take a look.Or you can prepare a techsupport file and specify the exact time of the incident in an email and send that to support.
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