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04-10-2012 11:04 AM
Hello,
Anyone else experienced any issues when upgrading to version 4.1.5?
We have done one upgrade to 4.1.5 and the PA-5020 just goes into a reboot cycle.
After doing the initial commit the firewall reboots and the cycle repeats.
Doing a factory reset from maintenance did not help.
But we tried one more thing.
Since this PA-5020 does have an redundant disk we tried to remove one of the disks.
Removing the first disk did not help.
So we tried the same with the second disk and the PA-5020 booted fine and commited normally. With the first disk removed.
Could it be an issue with the raid?
Jo Christian
04-10-2012 11:05 PM
Hi Jo:
I have a pair of 5020 (single ssd in my case) and was almost ready for the update till i saw your post. Hope PA Staff gives you a quick response. By the way i will wait till that before updating.
Best regards
04-11-2012 01:18 AM
I have updated PA-500 to 4.1.5 yesterday, no reboot cycles..
This morning could not connect to web management for several minutes. Error message:
Connecting to Management Server failed.
Haven't noticed any other problems so far..
04-11-2012 06:48 AM
Yes, I have upgraded a PA-500 to version 4.1.5 without any problems myself.
But I still fear that 4.1.5 did something on the PA-5020 that we upgraded.
It was working fine and running 4.1.4 before the upgrade.
04-11-2012 01:31 PM
Is it possible for you to try to redeploy the 4.1.5 installation to see if this might fix your problems?
I think another case involving 4.1.x was solved (as workaround) to install the same version twice (but with my goldfish memory I forgot which case).
04-12-2012 05:38 AM
OK, thanks.
Probably a disk failure then.
Did these 5020&5060's have two ssd disks?
Jo Christian
04-12-2012 12:11 PM
JoChristian,
I would suggest you open a case. This sounds like you are experiencing something that should be looked into by support. Thank you,
~Jamie
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