PA220 and IoT Security Policy Recommendations

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PA220 and IoT Security Policy Recommendations

L0 Member

Hello everyone.

I am trying to get the policy recommendations from IoT Security to work.

After following the detailed onboarding instructions, everything seems to be properly set-up on both the firewall and the IoT Security portal.


All licenses are activated, all logs are being sent to CDL and IoT Security for processing.


The issue is; when opening the policy recommendations tab on Device -> Policy Recommendations, I get this error message:



Everything looks okay in IoT Security:


Except this section which is obviosly where the problem is:


Has anyone here ever had this issue before? I can't seem to find anything similar online.


Thanks for any help.




L5 Sessionator

Are you able to verify your device has a certificate? 

In your system logs, can you verify whether or not you are seeing gRPC connection failures?



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