I went to upgrade my PAN-OS from 8.0.6 to 8.1.12. When i Install base version (8.1.0) so all interfaces are show gray. After that i downgrade my PAN-OS to same version but still same. I use to "show jobs processed'' so autocommit fail. please let me know what can i do.
2020-02-13 22:56:34 22:56:34 12 Exec ACT PEND 10%
2020-02-13 22:54:49 22:54:49 11 Commit FIN FAIL 22:55:07
2020-02-13 22:53:47 22:53:47 10 Commit FIN OK 22:54:13
2020-02-13 22:48:25 22:48:25 9 Commit FIN OK 22:52:50
2020-02-13 22:44:30 22:44:30 8 Commit FIN OK 22:46:12
2020-02-13 22:40:36 22:40:36 7 Commit FIN FAIL 22:41:31
2020-02-13 22:37:44 22:37:44 6 AutoCom FIN FAIL 22:38:24
2020-02-13 22:36:49 22:36:49 5 AutoCom FIN FAIL 22:37:44
2020-02-13 22:35:49 22:35:49 4 AutoCom FIN FAIL 22:36:44
2020-02-13 22:34:49 22:34:49 3 AutoCom FIN FAIL 22:35:44
2020-02-13 22:33:49 22:33:49 2 AutoCom FIN FAIL 22:34:46
2020-02-13 22:32:39 22:32:39 1 AutoCom FIN FAIL 22:33:46
Did you only install 8.1.0 or also reboot after installation? What firewalltype do you try to upgrade and if it is hardware, do you use sfp(+) modules not from paloalto? Are you now again on 8.0.6? If yes I would try it again with the upgrade but only install 8.1.10 and after that (witjout a reboot in between) install 8.1.12 and then reboot.
Yes, brightcloud is still supported on 8.1. I would still try going forward by installing 8.1.0 again and direcrtly after that install 8.1.12 and then reboot. If the problem is still there, try to do another reboot (not downgrading again). I once had maybe the same situation with a PA5220 where the commits were failing which resulted in therfaces staying down. Then I rebooted again and suddenly it worked. If this is not the case in your situation I assume you should contact supporrt (maybe the community is able to help but just in case there is no answer here you don't want to loose time)
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