where do should I get support to fix a critical ad major issue with PA 5050 running 4.1.0.
When issuing "commit" command the unit drop connenctions and teh arp tables get corrupted for about 30 minutes.
As far as PaloAlto Support the issues is major and was discovered two weeks ago when troubleshooting with CB but the fix won't be available for anotehr 6 weeks.
I think that is not fair and someone need to Tell Nir Zuk we need fast response because one of teh reason I dropped Checkpoint 8 years ago was because of lack of response to customer and the turn around on fixing bugs.
We're running 4.1.0 on an active/active pa5050 pair.
I have shut down one pa5050 due to asymetric routing issues that are my fault
( addressed in a PA OSPF tech note - https://live.paloaltonetworks.com/docs/DOC-1939 ). Lots of non-syn-tcp streams.
I sometimes see commit problems with my ospf routers (Cisco, Avaya) connected to the PA's, mostly when I make Device -> Interface changes. They were especially annoying when both PA's were active. Panorama policy pushes don't seem to cause these hiccups.
I'm intending to upgrade to 4.1.1, hopefully tomorrow morning.
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