Problem with GlobalProtect

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problem with GlobalProtect

L2 Linker
Hello all!

I have a problem with GlobalProtect. It happens that if GlobalProtect is connected to the gateway and the carrier connecton of the client goes down (3G, wi-fi, etc.) the GlobalProtect itself does not advice of the disconnection and it does not tear down the VPN, so the user must stop and start manually the connection

Is there something that I am missing with the configuration?

Thanks in advance

L6 Presenter

I've recently migrated my company from from AnyConnect to GP, version 4.1.6.  I've had similar reports of issues.  Also centered around less than optimal / consistent connectivity  mediums.  


My company has some private jets with onboard Internet connectivity provided via Go-Go wireless (Same as on commercial airlines).  I've had users report that GP VPN said it was "connected" but the users had no connectivity otherwise.  I've also had users report about similar experiences when using the hotspot functionality via their mobile phones.


Unfortunately I've not been able to identify a cause / fix to this point.


This has been an issue I've experienced since utilizing GlobalProtect years ago. Spotty connections will cause GlobalProtect to stay connected, even if the connection itself isn't capable of actually passing anything more than ICMP requests with high loss. If the client actually loses connection fully, then it works as expected. 


It hasn't been a pressing issue for any of my users or the companies that I support, so I haven't dug too far into it. But as far as I can tell it's limited to networks with high packet loss displaying this condition. 

  • 2 replies
  • 101 Subscriptions
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!