"Deactivate License" : Where did they go and how can I reuse them?

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"Deactivate License" : Where did they go and how can I reuse them?

L3 Networker

Hello everyone,


Has anyone actually used the "Deactivate License" feature to unlicense a vm and then license another vm?


My goal was to move licenses from a v7 vm100 to a v8 vm100 on new hardware.

I successfully deactivated the license on one of my 6 VM-100's.  

It seemed to work, the serial # etc was removed from the single vm.


Now that it is gone, how to I reuse the removed license/features on the new firewall.

I have searched for several days and even opended a case, but to no avail.



Any suggestions woudl be greatly appreciated ...





Cyber Elite
Cyber Elite


What does your support portal say. It's possible that the deactivation didn't/doesn't sync up with the license server; so if the license is still assigned elsewhere you won't be able to activate it on another device. 

Actually, the serial # doesnt show , nor does it show in the actual firewall.  I did supply the TOK file to support

and  that didnt seem to help.


Is it supposed to show up in the "Realesed VM Auth codes" section ?


I'm really confused at why thsi isnt; documented anywhere.  Usually Palo has great docs.





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