"Deactivate License" : Where did they go and how can I reuse them?

[dbrenipc]

Hello everyone,

Has anyone actually used the "Deactivate License" feature to unlicense a vm and then license another vm?

My goal was to move licenses from a v7 vm100 to a v8 vm100 on new hardware.

I successfully deactivated the license on one of my 6 VM-100's.  

It seemed to work, the serial # etc was removed from the single vm.

Now that it is gone, how to I reuse the removed license/features on the new firewall.

I have searched for several days and even opended a case, but to no avail.

Any suggestions woudl be greatly appreciated ...

regards,

Don

[BPry]

@dbrenipc,

What does your support portal say. It's possible that the deactivation didn't/doesn't sync up with the license server; so if the license is still assigned elsewhere you won't be able to activate it on another device. 

[dbrenipc]

Actually, the serial # doesnt show , nor does it show in the actual firewall.  I did supply the TOK file to support

and  that didnt seem to help.

Is it supposed to show up in the "Realesed VM Auth codes" section ?

I'm really confused at why thsi isnt; documented anywhere.  Usually Palo has great docs.

regards,

Don