"source user" empty in monitor log

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

"source user" empty in monitor log

L4 Transporter

I'm looking at an old version 7 PA3000 which uses a user-id agent to map users (active directory) to IP addresses.

When i log onto the firewall CLI  a "show user ip-user-mapping-mp all" command returns what looks to be a valid list of user mappings.  However 90% of the traffic log entries have 'source user' blank.  There doesnt seem to be a reason why the remaining 10% are displaying correctly. Some clients from a given subnet passing through a rule are identified and others arent.  Any troubleshooting suggestions would be appreciated.

3 REPLIES 3

L7 Applicator

@JimMcGrady , Hi.

what is the identification timeout set to... you may need to increase it if not much domain activity is going on....

 

usertimeout.png

 

 

Hello,

Also make sure the zone has User-ID enabled.

 

Regards,

L0 Member

Yo tuve el mismo problema, lo pude resolver agregando todos mis servidores de directorio activo, ya que tengo un arbol de servidores y tenía agregado solo los principales. Cabe indicar que el timeout lo tengo deshabilitado.

@xhasing
  • 6635 Views
  • 3 replies
  • 1 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!