"You have been logged out due to unknown reason"

[RobertShawver]

Any idea what causes this or how to investigate it?  I can see the event as "User Me logged out via Web from My_IP" in the System Monitor tab.  Happens intermittently otherwise I'd look at this: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClvyCAC

This latest time, I did notice that "'Installed antivirus package: panup-all-antivirus-" happened three seconds before I was logged out.

[reaper]

your management server might be restarting

see if any core fils are being generated: > show system files

or any odd messages pop up around the time you're logged off: > less mp-log mp-monitor.log

check if the same type of job runs whenever this happens : > show job all

[mikeship]

Did you ever find the cause/resolution for this?

[RobertShawver]

@mikeship

Sadly, no.

[AVintha]

you are getting logged out because of "IDLE Timeout" setting.

Device>Management>Authentication Settings> Idle Timeout

[Midland-J]

So why wouldn't the error message say "Your session has been logged out due to inactivity"? 

[blocker95848]

Hello @RobertShawver,

Did you have a fix on this issue? Facing same issue but no response from anyone and couldn't find this topic troubleshooting in google.

[AVintha]

Not sure, why PA didn't keep that as the response message. And regards to my previous response, I stated that because I did see that happening after I specified Idle timeout setting to our NGFW's.

So, I think this is still a question to PA support because it is not documented anywhere.