"You have been logged out due to unknown reason"

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"You have been logged out due to unknown reason"

L4 Transporter

Any idea what causes this or how to investigate it?  I can see the event as "User Me logged out via Web from My_IP" in the System Monitor tab.  Happens intermittently otherwise I'd look at this: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClvyCAC

logged out.PNG

This latest time, I did notice that "'Installed antivirus package: panup-all-antivirus-" happened three seconds before I was logged out.



Cyber Elite
Cyber Elite

your management server might be restarting


see if any core fils are being generated: > show system files

or any odd messages pop up around the time you're logged off: > less mp-log mp-monitor.log

check if the same type of job runs whenever this happens : > show job all

Tom Piens
PANgurus - (co)managed services and consultancy

L0 Member

Did you ever find the cause/resolution for this?


Sadly, no.

L0 Member

you are getting logged out because of "IDLE Timeout" setting.

Device>Management>Authentication Settings> Idle Timeout

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