Reset Password

[ArmandoMonzon]

Hello,

I forgot the admin password, How I can to reset it,

[panos · Accepted solution]

How to Factory Reset a Palo Alto Networks Device

Hope helps.

[Phoenix]

Yes Panos is right. There is no option to reset password once lost. We will have to build it up from factory reset.

[mbutt]

I believe if you are on 4.1.x and If the device is in active/passive and you can login to the other device. You can create a super user on that device and sync it to the one which you have forgot the password for. Then login to the firewall with the new account and change the password for admin.

Hope this helps.

Thanks

[panos]

When you use Active Passive HA, Admin accounts will not be synced to each other.

[mbutt]

I am not sure on the version it might be 5.0.x where the administrator accounts do sync however the admin account might not get sync'd. As far as i remember i think it was introduced in 4.1.x version.

Thanks

[panos]

yes you are right.I just meant about admin account.

[ArmandoMonzon]

Thank you very much.

have a nice day