03-04-2025 12:47 AM
Hello, Anyone is getting the below alerts?
Retrieving Content 'IoT' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.
Retrieving Content 'Antivirus' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.
Anyone found a root cause and solution?
03-04-2025 06:47 AM
same issue here, noticed for a couple of weeks now
03-04-2025 06:52 AM
Have you escalated the case?
03-05-2025 01:06 AM
Could you update me please? I am unable to escalate.
03-10-2025 12:42 AM
Have you got any update?
03-10-2025 05:41 AM
@PaloAltorrr wrote:
Could you update me please? I am unable to escalate.
You're unable to "escalate?" You have a support case open and TAC isn't working with you? Based on your original post it looks like your firewall is having issues communicating with Palo's support portal given you have messages for multiple dynamic content packages not receiving updates. I would ensure the firewall has connectivity to the Internet, or open a support case like the error messages suggest.
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