07-24-2024 09:57 AM
Good morning, I hope you can support me, do you know how long it takes for an RMA team to arrive, with a premium license?
07-25-2024 08:10 AM
@JordanRamos wrote:
Good morning, I hope you can support me, do you know how long it takes for an RMA team to arrive, with a premium license?
RMA Team? -- You mean RMA replacement gear? A new piece of equipment typically arrives next business day (NDB) with premium support.
Premium License? -- You mean premium support? Licenses are features or subscriptions for the various Palo Alto products.
If you have a support case, the TAC person assigned to your RMA should be able to give you the tracking number which should give you an estimated delivery date.
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