Some users have pre-populated usernames in global protect VPN client

[rcrauswell]

Hi all,

I was wondering if anyone else has seen this.  There are about 3 users that I know of that are having user credentials pre-populated in global protect that are incorrect for the VPN login.  We can't seem to clear this, and even if we do a restart, the credentials are populated automatically.  I've tried registry tweaks, taking the global protect out of startup, clearing credential manager.  I've run out of ideas.  Even being able to clear it would be better, but not the best solution.  Also, I don't know why it's only happening on certain machines.  Any help you could give would be appreciated.

Thanks,

Rodney

[MickBall]

Rodney, Hi.

I have never seen this issue but for there  was an earlier post regarding the storage of usernames but for a different reason...

at that time my saved credentials were in Computer\HKEY_CURRENT_USER\Software\Palo Alto Networks\GlobalProtect\Settings\(portal address)\LatestCP.

recent posts seem to mention cred manager but i have a new laptop with v5 GP and it's still in reg under LatestCP as per screen shot below.....