- Get Started
- News & Events
- Collaboration
- Education Services
- Technologies
- Next-Generation Firewall
- GlobalProtect
- Threat Prevention Services
- Endpoint Protection
- SSL Decryption
- App-ID
- Content-ID
- User-ID
- 5G
- IoT Security
- Cloud Identity Engine
Network Security
- Prisma Access
- Prisma Cloud
- Prisma SD-WAN
- CN-Series
- VM-Series:
- Alibaba
- AWS
- GCP
- Azure
Cloud Security
- Cortex XDR
- Cortex XSOAR
- Cortex Data Lake
Security Operations
- Resources
- COVID-19 Response Center
- LIVEcommunity
- Collaboration
- Discussions
- General Topics
- Some users have pre-populated usernames in global protect VPN client
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Printer Friendly Page
Some users have pre-populated usernames in global protect VPN client
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
01-03-2020 06:11 AM
Hi all,
I was wondering if anyone else has seen this. There are about 3 users that I know of that are having user credentials pre-populated in global protect that are incorrect for the VPN login. We can't seem to clear this, and even if we do a restart, the credentials are populated automatically. I've tried registry tweaks, taking the global protect out of startup, clearing credential manager. I've run out of ideas. Even being able to clear it would be better, but not the best solution. Also, I don't know why it's only happening on certain machines. Any help you could give would be appreciated.
Thanks,
Rodney
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
01-03-2020 10:03 AM
Rodney, Hi.
I have never seen this issue but for there was an earlier post regarding the storage of usernames but for a different reason...
at that time my saved credentials were in Computer\HKEY_CURRENT_USER\Software\Palo Alto Networks\GlobalProtect\Settings\(portal address)\LatestCP.
recent posts seem to mention cred manager but i have a new laptop with v5 GP and it's still in reg under LatestCP as per screen shot below.....
- UserID issue when using RDP via GlobalProtect client in General Topics
- Global Protect ios internal gateway no username? in General Topics
- Global Protect SCEP Certificate Username Format in GlobalProtect Discussions
- User showing unknow. in General Topics
- Configure Global Protect with username and password in General Topics
Show your appreciation!
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
