Source User missing users unless DC is rebooted--User Mapping

[Winkmac]

Hi all,

I am having an issue that users are no longer communicating their IP and converting them into agent-ID's so they no longer get the correct web-filter rules. Currently nothing is now showing up in the "Source user" column but If the Domain Controller is rebooted, it works for a bit, then looses communication/or connection that is required. I am using Active Directory and this started occurring on the 7th of November.

Any ideas what could be occurring would help.

Thanks!

[TomYoung]

Hi @Winkmac ,

You may need to adjust your cache settings.  https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-web-interface-help/user-identification/device-us...

Thanks,

Tom