Symbolic link - No such file or directory MineMeld 0.9.11-2build1 on Ubuntu 14.04.05LTS

[FilipElsen.Proximus]

Hi,

I'm installing Minemeld behind a proxy server using the Ubuntu 14.04.05LTS image.

The strange thing is that last week I've used exactly the same approach for demo purposes and Minemeld worked like a charm and got a 'Go' for it for production.

This week, following the same approach the Minemeld instalation fails.

I confirm that the VM has internet access by configuring the proxy settings in:

/etc/environment AND /etc/apt/apt.conf

"Curl -k http://minemeld-updates.panw.io" is working fine.

I've tried with and without installing the lastest Ubuntu patches, but not luck.

Tried using the unstable version, but no luck either.

I'm uploading the output during the instalation.

Following were issues detected:

Setting up collectd-core (5.4.0-3ubuntu2.2) ...
* Starting statistics collection and monitoring daemon collectd
...fail!

Setting up minemeld (0.9.11-2build1) ...
2018-06-05 16:34:59,609 ERROR:0.9.11 Symbolic link current in /opt/minemeld/engine not found: [Errno 2] No such file or directory: '/opt/minemeld/engine/current'
2018-06-05 16:34:59,609 ERROR:0.9.11 Symbolic link current in /opt/minemeld/www not found: [Errno 2] No such file or directory: '/opt/minemeld/www/current'
2018-06-05 16:34:59,610 ERROR:0.9.11 Symbolic link current in /opt/minemeld/prototypes not found: [Errno 2] No such file or directory: '/opt/minemeld/prototypes/current'
2018-06-05 16:34:59,610 INFO:0.9.11 Current status:
2018-06-05 16:34:59,610 INFO:0.9.11 minemeld-engine: current: None latest: None
2018-06-05 16:34:59,610 INFO:0.9.11 minemeld-webui: current: None latest: None
2018-06-05 16:34:59,610 INFO:0.9.11 minemeld-prototypes: current: None latest: None
2018-06-05 16:39:38,032 CRITICAL:0.9.11 Error running curl: curl: (7) Failed to connect to minemeld-updates.panw.io port 80: Connection timed out

Any ideas about this issue?

Thanks a lot,

Filip

[FilipElsen.Proximus]

Hi, I've re-started the deployment again today and it's working again...

minemeld-engine RUNNING pid 1361, uptime 0:02:45
minemeld-supervisord-listener RUNNING pid 1360, uptime 0:02:45
minemeld-traced RUNNING pid 1362, uptime 0:02:45
minemeld-web RUNNING pid 1363, uptime 0:02:45

No idea about the rootcause since exactly the same commands are used....

Cheers,

Filip

[MarcusHil]

Ditto. Installed Minemeld for a customer yesterday, got the same problems with engine files missing. Reinstalled, no error-messages, same problem. Came back the day after to find everything working just fine.

[lmori]

Hi @MarcusHil,

I don't know about your specific issue, but @FilipElsen.Proximus instance had problems at connecting to the MineMeld updates server:

2018-06-05 16:39:38,032 CRITICAL:0.9.11 Error running curl: curl: (7) Failed to connect to minemeld-updates.panw.io port 80: Connection timed out

The MineMeld package downloads the full engine from the updates server when installed. If the connection fails, the engine is not installed.